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Work experience

Nov 2006Feb 2012

Level 2 Help Desk Technician

ERC Parts, Inc
  • Provide live national Point-of-Sale inbound and outbound customer support in a call center environment.
  • TrainedinmultiplePoint-of-Saleplatformsandhardwareincludingbutnotlimitedto:UniwellDX915,PanasonicJS5500,JS750WS,JS775WS,JS780WS,JS790WS,SystemManagerPro,POWER,Uniwell,TRIM,andFOCUSprogramming.
  • ProficientinDrive-ThroughTimersetup,Panasonic,3MandHMEHeadsetprogrammingandtroubleshooting.
  • Dispatchingincomingcalls,orderingappropriatepartsandshippingtothecustomersandtechniciansonsite.
  • Providedstep-by-stepinstructioninverbalandwrittenformfornewproductstoassistourhelpdeskbecomefamiliarizedasquicklyaspossible.
  • Resolvedhardwareandsoftwareissuesquicklyandefficientlythroughseveralmethodsofremoteconnectiontothecustomer'sback-of-housesystemandtheregistersthemselves.

Education

Mar 2003Nov 2003

EMT/EKG/Phlebotomy Certification

Antelope Valley Medical College