Ryan Emerton

Provide live national Point-of-Sale inbound and outbound customer support in a call center environment.
TrainedinmultiplePoint-of-Saleplatformsandhardwareincludingbutnotlimitedto:UniwellDX915,PanasonicJS5500,JS750WS,JS775WS,JS780WS,JS790WS,SystemManagerPro,POWER,Uniwell,TRIM,andFOCUSprogramming.
ProficientinDrive-ThroughTimersetup,Panasonic,3MandHMEHeadsetprogrammingandtroubleshooting.
Dispatchingincomingcalls,orderingappropriatepartsandshippingtothecustomersandtechniciansonsite.
Providedstep-by-stepinstructioninverbalandwrittenformfornewproductstoassistourhelpdeskbecomefamiliarizedasquicklyaspossible.
Resolvedhardwareandsoftwareissuesquicklyandefficientlythroughseveralmethodsofremoteconnectiontothecustomer'sback-of-housesystemandtheregistersthemselves.