Passionate sales and marketing professional who has an entrepreneurial mentality. Thrives in an environment which encourages building strong relationships with clients and educating them on solutions that will improve their lives.
2014 - Present
- Created excellent buying experiences for my clients by uncovering their needs and matching them with the proper solution.
- Coordinated with other stores and departments to ensure timely delivery of products to my clients.
- Initiated "moments of truth" with clients by going above and beyond to solve any problems that may arise.
2013 - 2014
Operations Manager Trainee
Waste Connections, Inc.
- Trained in multiple facets of the trash business in order to take on leadership responsibilities within the company.
- Built excellent relationships with our drivers and directed their day to day activities with safety as my number one priority.
- Performed in a wide variety of roles from dispatch to truck driver
- Led weekly meetings to reinforce our company values and safety culture.
2012 - 2013
Technical Support Rep
- Assisted new customers over the phone on the installation and troubleshooting of their new cable, telephone and internet services.
- Managed trouble call scheduling, billing inquiries, equipment troubleshooting, outage reports, drop shipments and account maintenance.
- Built rapport with customers and promoted new services and upgrades.
- Performed “One Call Resolution” to provide excellent customer service and ensure loyalty.
2009 - 2012
- Promoted to direct product sales and customer service for $2 million millwork department for the third largest home improvement company in the U.S.
- Directed the budget and inventory of the department which passed every inventory audit during my time there.
- Trained a team of 8 new sales reps on product knowledge and customer service skills.
- Established excellent relationships with building contractors that resulted in repeat business, customer loyalty, and customer referrals.
2003 - 2007
Bachelor of Business Administration
Morehead State University
- Concentration in Business Management
- Member of the Varsity Football Team