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Hands-on, solutions-focused technical leader with extensive experience leading large-scale IT projects and deploying innovative solutions. Excels at leveraging process improvements and emerging technologies to maximize performance across business units to achieve operational success. Strategic and conceptual thinker with a strong track record of defining and aligning process technologies and resources to achieve business initiatives.  Recognized for solid IT engineering, IT management and project management skills; demonstrated success in strategic planning and implementation, operations management and client service excellence.

Employment History (Most Recent to past)


IT and Business Consultant


Contracted as the IT knowledge expert as part of the project management team to design and implement Salesforce technologies across two organisations within Newcastle and Sydney to improve operational processes, service management and sales performance across all business divisions utilising all aspects of the Salesforce platform and business logic.


  • Complete restructure of the organisation's processes to meet new business objectives in line with the strategic goals. 
  • 75% increase in customer service delivery satisfaction via improved service management practices and processes, combining ITIL based service management and industry best practices, including end-user survey design and KPI analysis.
  • 50% increase in sales revenue increases (within the first 2 months) due to sales pipeline management and KPI performance monitoring.

Senior IT Engineer

Ampcontrol Automation

Directly accountable designing, implementing and supporting a full range of server, networking and monitoring solutions both on-site and cloud-based. Provided IT engineering support and assistance for major mining customers and internal departments, including assisting with Microsoft, Cisco and VMware-based solutions designing, supporting core infrastructures as part of the organisation IT service delivery strategy.


  • Managed large, complex IT environments, employing best-in-class standards through the development and implementation of strategies, innovative technical designs and quality projects. 
  • Led strategic technology planning to achieve business goals by prioritising technical initiatives and coordinating the evaluation, deployment and management of current and emerging technologies.
  • Defined and delivered technical roadmaps for new product/system implementations; communicated roadmap to internal departments.
  • Tasked with managing technology strategy, architecture vision, integration and problem solving.
  • Implemented ITIL based framework to Ampcontrol's service management team to support 1,500+ employees on a global scale, including cloud-based service desk management best practices. This transitioned across to the customer facing service team.

Jan 2009Sep 2012

Senior IT Engineer / IT Manager

Primatec QDA

Contracted to serve as lead IT system engineer for Gloucester Coal’s IT operations project. Offered full-time dual role as Senior IT Engineer and IT manager for 2 separate clients based on outstanding performance in contract role. Provided technical support and oversight for 200+ users across 6 sites within NSW. Led a team of up to 6 engineers during the final stages of the project.


  • Established and managed IT systems and department at Primatec QDA including service management to all staff of the business.
  • Managed Primatec QDA internal IT systems and Gloucester Coal IT systems as part of this duel role, including training and management of two intermediate engineers to support Gloucester Coal operations.
  • Designed, implemented and supported all IT systems based on VMware virtualization and Microsoft technology for Gloucester Coal to provide future capacity that can handle 200+ staff with server, workstation and mobile devices at Gloucester Coal across two mine sites and remote officers.

  • Built and led a team of 2 intermediate engineers through effective training, coaching, leadership and support during initial projects stages which grew up to a team of 6 as the organisation expanded.

  • Actively involved in the organisations IT service strategy for the expansions and commercialisation of SLA-based contracts and site support.
Jun 2007Jun 2012


Forte IT

Established in 2007 (initially as a self-employed IT consultant), I explored the opportunity to build my own business. I provided consultancy services to long-standing customers and new business customers throughout the Newcastle and Sydney regions over a 3 year period where I engaged and networked with business owners and industry leaders. As work demands grew, additional engineers were contracted into new industries such as mining, medical and electrical for large client support.


  • Contracted full time with Primatec QDA to implement a complete commercial and process IT infrastructure at Gloucester Coal to replace all existing systems (based on VMware and Microsoft technologies). This included design, implementation and full-time management of IT infrastructure at Gloucester Coal (reference available from Mike Smith –General Manager to support this milestone upon request)
  • Provided IT services for local business, councils and larger organizations such as Gloucester Coal, Wyong Shire Council, Westpac, Demat Engineering and Primatec QDA. (50+ other small businesses across Newcastle and Sydney)
  • Built up teams on contractors to provide IT services to multiple small business in Newcastle and Sydney on behalf of Forte IT.
  • Provide discounted services to charity organizations such as “Adult Survivors of Child Abuse (

Additional Professional Experience

Australian Army Reserve

Whilst building up Forte IT, I decided to join the Army Reserves to gain exposure to military information technology systems with emphasis on radio and satellite communications. Joining the Army Reserves provided great hands-on experience and the opportunity to meet new people, learn new technologies, leadership skills and gain new lifetime personal qualities that can only be gained from military experience. The army reserves also provided me with the opportunity to travel around Australia and work with different military units during periods when Forte IT’s workflow was limited.



Community First Credit Union

I was originally employed with Community First Credit Union as part of a scholarship program that I won after completing my higher school certificate. This scholarship included funding me to attend New Horizons IT college to complete a Diploma in IT Systems Technology and other industry certifications. After completing the scholarship I was awarded full-time employment as a Systems Administrator.


  • Provided full-time technical support to all users in the organization (100+ users with approx. 150+ desktops) across Microsoft and banking applications.


Jan 2013Jan 2015

Master of Business Administration (MBA)

Charles Sturt University
Jan 2011Jan 2013

Master of Information Technology Management

Charles Sturt University

Microsoft Certified Solutions Associate (MCSA)


Microsoft Server 2008 and 2012


ITIL V3 Foundation


Diploma in Information Technology

Spherion Technology College

High School Certificate

Warners Bay High School


Mike Smith (Retired)

General Manager of Gloucester Coal

Mike, acting as the General Manager of Gloucester Coal, was responsible for the completion of a number of major IT related projects (commercial and process) which I was responsible for designing, quoting, executing and supporting.

A written reference is available upon request.

Garry Thomas

Process Control IT Engineer at xStrata Coal

I worked closely with Garry during my initial employment with Primatec QDA and together we engaged in projects such as the Gloucester Coal IT/Control Network refresh project.

Phone number available upon request

Ben Lamb

Engineering Manager at Ampcontrol Automation

I worked closely with Ben during my employment with Primatec QDA  and Ampcontrol and together we engaged in projects such as the Gloucester Coal IT/Control Network refresh project.

Phone number available upon request