IT and Business Consultant
Contracted as the IT knowledge expert as part of the project management team to design and implement Salesforce technologies across two organisations within Newcastle and Sydney to improve operational processes, service management and sales performance across all business divisions utilising all aspects of the Salesforce platform and business logic.
- Complete restructure of the organisation's processes to meet new business objectives in line with the strategic goals.
- 75% increase in customer service delivery satisfaction via improved service management practices and processes, combining ITIL based service management and industry best practices, including end-user survey design and KPI analysis.
- 50% increase in sales revenue increases (within the first 2 months) due to sales pipeline management and KPI performance monitoring.