Ryan Munthali

Work History

Work History
Jun 2011 - Mar 2015

Personal Banker/head Teller

Tetrad investment bank
Personal banker/Head teller: Sales to retail banking clients: 50% Actively participated in specific product campaigns by ensuring that the products are explained to customers. Committed to meet and exceed targets for specific sales campaigns. Maintained own sales performance statistics for management information usage. Own and managed personal product and channel sales targets to contribute towards the outlet sales objectives. Referred to the appropriate area of delivery for specialist product help or advice(e.g. schemes or home loans) when uncertain about the product delivery or application process and respond directly to the customer. Built and strengthened effective relationships with branch staff to ensure that non-sales staff refers clients to the personal banker when they identify a particular product/service need. In integrated branches, built effective relationships with customer Advisors to ensure that they refer standard customers who become eligible for prestige products and services. Responsible for complete account opening documentation together with customers and submit to the branch manager for review before submitting to operations for processing. Call customers when their accounts have been opened, generate welcome pack letters and send to customers. Operational rigor and compliance with KYC requirements: 80% Ensuring accuracy of each new account application, loan document, Tetrad card and bank account mandate change. Achieved operational rigor and excellence in all aspects of procedures and processes personally undertaken to ensure green audit. Followed the retail end to end account opening and ensuring that new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level, timelines or where there are unresolved KYC requirements to the branch manager. Complied with all general Tetrad operational risk and rigor requirements e.g. KYC and anti-money laundering regulations. Occasionally, supported branch manager to open and close teller tills at the beginning and end of each day as well as carrying out the snap check as allocated by the Branch manager. Provision of customer service: 50% Owning customer queries and complaints around account opening, loans and card applications and resolve in a timely manner(not exceeding 48 hours). Escalate any unresolved queries, or queries not resolved
Aug 2008 - Jul 2009

Accountant

Baythorn investments T/A Polymathic marketing
ltd: Accountant attaché Prepared daily vouchers(payments, receipts & debit/credit memos). Processed all invoices and other payment transactions after due verification with correct accounting entries and ensuring full compliance of the company policy and other guidelines. Ensured that all posting in accounts payables and general ledger system are correct, properly verified and approved. Undertook periodic reviews with the manager for pending invoices and taking necessary actions to ensure adherence to service levels, policies and escalate where necessary. Contributed to the preparation of the annual operating and capital expenditure budget and monitored financial performance versus the budget so that the business is aware of anticipated costs revenues and areas of unsatisfactory performance are identified. Preserved all payment records for future reference with easy accessibility per company's policy. Resolved internal and external queries regarding customer and payment process for managing customer and vendor relationship. Monitored the fund budget expenses versus actual and reported variations. Ensured to obtain timely, the relevant statements and documents from all parties like Banks, Administrator, vendors and investment managers. Monitored all funds, cash balances and reconciling the accounts with the relevant records kept in-house. Processed all accounting entries and issuance of monthly financial statements by using the relevant accounting and processing systems. Kept a schedule of funds assets, investments and holdings and determined their fair market value in co-coordinating with the funds managers and the management. Maintained clients' documents and updated their records regularly. Reported on special assignments and analysis as and when required. Performed additional responsibilities may be added from time to time depending on the company's requirements.
Feb 2008 - May 2008

Site Clerk

Ten craft Construction(pvt) ltd
Site Clerk Prepared production book Prepared wage breakdowns. Monitored time and work log sheets. Prepared weekly and monthly petty cash returns. Prepared daily, weekly and monthly fuel reconciliations. Compiled petty cash breakdowns(daily, weekly and monthly) General site administration e.g. welfare of workers, upkeep of tools etc

Education

Education
2006 - 2010

B.Com

National University of Science and Technology

technical programs

  • Microsoft office suite
  • ¬†Spectrum
  • Financle

personal attributes

  • Excellent interpersonal skill
  • Analytical and problem solving skills
  • Decision making skills
  • Effective verbal and listening communication skills
  • Attentive to details and high level of accuracy.

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