Personal Phone Banker
Wells Fargo Reno, NV
Strived on providing first call resolution, while following strict procedures that had to meet federal compliance guidelines.
- Always looked for every opportunity to introduce products and services to help each customer succeed financially.
- Wowed each customer by going out of my way to please them.
- Serviced each customer in a friendly, and courteous manner while
following procedures for handling various types of inquiries.
- Went beyond what I learned in training by marketing products and
services In new ways that related personally to my customer.
- Demonstrated great skills in personally relating to my customers, so it was easier to go way beyond my daily sales quota.
- Received a Service award for excellence in customer service, and sales.