Download PDF

Ryan Mahoney

Commerce Graduate and Seasoned Sales & Customer Service Representative

Work History

Jan 2017Present

Outbound Sales Agent

Weed Man Turf Operations

This is an outbound/inbound phone sales position that  sells home lawn care services in the franchises territories across Southwestern Ontario, Greater Toronto, and surrounding areas.

  • Call potential and existing customers to sell them various services that meet their needs and up-sell or renew their services.
  • Meet or exceed the number of required daily customer decisions.
  • Responsible for identifying the customer’s service needs and selling them a program that fits those needs
  • Enter customer order information into the customer database.
May 2015Jun 2015

Financial Services Representative

CIBC

This position consisted of cashier training as well as some introductory FSR activities. This was intended to improve my ability to serve all customers requests within the office. 

  • Depositing, transferring , and withdrawing funds into and out of bank accounts.
  • Identifying sales opportunities over the counter, cold calling existing clients, and creating referrals to other FSR's and high net worth advisers.
  • Balancing funds in till, verifying ATM envelopes, and executing foreign exchange transactions.
  • Providing great customer service and building client relationships within branch and the community.
  • Learning from the Financial Services Representative Development Plan (FSRDP) which includes training on lending, mortgages, mutual funds, estates, account types, investing, building a client base, and dealing with customers in a professional manner.
Feb 2015Apr 2015

Inside Sales Representative

Wajax Industrial Components

This position consisted of a variety of tasks as the location had a team of 5 employees. . I worked in phone sales, shipping and receiving, gasket & hose assembly, and some administration & office work. 

  • Creating purchase orders for various clients , ordering the products from vendors, and providing an estimated date for arrival.
  • Picking purchase & transfer orders by hand or forklift within warehouse, allocating inventory and resources within the warehouse, sending out products via couriers and shipping companies, and unpacking, sorting, & receiving shipping into our databases.
  • Selling bearings, v & synchronized belts, hydraulics, and other industrial components.
  • Cutting gaskets using hydraulic press, cutting wheel, or by hand & Identifying materials based on texture, color, weight, and thickness.
  • Constructing a variety of air and hydraulic hose assemblies for different applications using punch locks or crimping tools.
  • Reporting daily cash and credit purchases into corporate database, troubleshooting computer issues and working with support technicians, opening and closing the warehouse, and meeting with outside sales representatives and vendors.
Jan 2014Feb 2015

Customer Service Representative

Teleperformance

Worked in several departments within the company such as: appliance sales, e-commerce, installations, customer care, and chat for the Home Depot website. This consisted of phone calls for inbound assistance and outbound sales, as well as chat software. 

  • Assisting customers with purchasing products on the website over the phone and using chat software, tracking orders through a wide array of couriers, and part replacement for various products.
  • Booking  installations for projects,  filling out detailed renovation reports, inputting them as leads into SAP, and recommending services and sales.
  • Listening and understanding customer issues with empathy, apologizing for these issues, and recording them using SAP software to be settled by an escalations agent.
  • Selling appliances, extended service plans, and booking deliveries over the phone while exceeding weekly sales goals of $15,000, with some weeks of $30,000 or more in sales.
May 2008Jan 2009

Technical Support Agent

Teleperformance

The position started with a 16 week training course on internet conductivity and related software. The job consisted of inbound tech-support and some outbound sales calls for  Verizon business internet customers. 

  • Assisting customers by trouble-shooting internet conductivity and networking issues over the phone and using screen sharing applications.
  • Selling internet packages to these customers based on their individual needs, prices, and bandwidth.
  • Using ticketing software to send local technicians to customers place of business for issues like wiring and weak signals.
  • Logging the troubleshooting steps of the call, customer complaints, and line data into database for follow-up.

Education

Skills and Certifications

  • Proficient in applications such as: Microsoft Word, Excel, Outlook, PowerPoint, Access, and Dynamics as well as Word Perfect Office Suite, and SAP. 
  • Familiar with Microsoft Windows, Apple OS X, and Linux operating systems such as Ubuntu.
  • Strong with computer building, networking, and troubleshooting.
  • Canadian Securities Course.
  • St. Johns Ambulance CPR & AED First Aid and WHMIS Certifications.
  • Class C forklift licensed.

References Available Upon Request.