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Work experience

Sep 2015Nov 2015

Call centre

Iinet

Worked for an inbound Australian based call centre.I explained billing profiles,technical issues,took payments,upgraded plans and promoted the company by giving great customer services

June 2017 Current

Call centre

Wns global services

Worked for an inbound Uk based call centre.I took payments,explained  billing profiles,technical issues ,upgrades doing sales and promoting wns by giving great customer services.

Apr 2015Jul 2015

Direct marketing and management

Executive dynamic marketing

Did basic sales selling products such as Auto armore and mark off to car dealerships and to customers at garage stations.I went around to local businesses to present the product and to get owners on the buying line.I did team building and  taught sales skills and leadership qualities to new people coming into the business.

Jun 2014Apr 2015

Direct marketing and management

Perdm

Training program of 6-8 months to promote managers.  Perdm represents clients such as Edcon, Ackermans, Woolworths , dstv and telcom . Worked in selected Ackermans and edcon stores to sell financial services for Hollards and to get customers  to sign up for store accounts .Teaching  and training people how to sell  and I taught leadership qualities.I did team building and company recruiting.I got promoted to a core leader  in 2months.

January 2017april 2017

exl services

motor insurance claims

I worked in a UK based customer service centre where I had to log claims for our clients that were  involved in motor vehicle accidents. My job role requiered me to send a garage to fetch there vehicles and I have to organise a courtesy vehicle for the client to use. I had to work out liability and capture all of the details involving the accident and our client and the third party vehicle.

January 2016January 2017

Call centre

Capita, o2 customer service.

I worked in a uk based customer service center. I delt will customers billing platforms by explaining it in detail. I delt with upgrades as well and selling contracts to our new customers.i handled customers technical issues as well by fixing network issues and any problem with there handsets.I am an escalations advisor and specialized in dealing  with irate customers.

Education

Jan 2009Dec 2013

Batchelors degree

J.G Meiring high school

I was a member of J.G Meiring high school for 5 years.                                                                                            

Personal attributes 

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Results-driven achiever with exemplary planning and organizational skills. problem-solver who can generate workable solutions and resolve complaints.                        

Contacts details

Reference Numbers

Perdm - : Dyllon Moses 0733156956.

 Edm - Hayden Williams 0835363702.

 Exl services: JosephJohnstone:0710510503.

Wns: Shareema Cook.0828214895

Capita-Kevin Van Tonder: 0829949454. Pamela Manning : 0641487207.