Wns global services :Customer service and sales.
Duties: Capturing meter readings : Gas and Electricity.
Processing payments and billing accounts. Issuing of refunds and compensation
Sales/lead generation in order to meet daily targets and to use my selling skills to generate the business new streams of revenue.
Booking and amending appointments, creating and changing payment plans.
Creating profiles for new customers and adding representatives to the accounts.
Handling of queries, enquiries and complaints. Escalation of queries, complaints and team tasks to our advocates or senior managers.
Logging of all queries and routing all enquires to correct departments.
Assisting managers with admin and stats reports
Assisting new starters, teaching them about the system, product knowledge and hints and tips about using the computer system.