Richard Southwick

Richard Southwick


A creative, enthusiastic, high-achieving software development executive with over twenty years of outstanding performance in engineering management, software engineering and consulting services.

  • Solid experience in architecting, building, deploying and managing cloud-based SaaS services.
  • Strong background in enterprise and telecommunications software.
  • Proven track record in delivering products, on schedule and within budget.
  • Broad, hands-on experience in software development and design: platform, applications and APIs.
  • Passionate about User Experience and application design.
  • Experience with Agile development and Scrum management – an agent for change.
  • Rare blend of managerial, technical, communication and presentation skills.
  • Passion for getting things done.

Work History

Work History
2012 - Present

VP Technology

Lending Club
  • Grew the Engineering team from 10 to 80 in two years.
  • Scaled the technology platform to handle explosive growth in the business.
  • Led the Engineering team through a successful IPO in 2014.
2009 - 2012

VP Engineering

LiveOps, Inc.
  • Managed an organization of 70+, with a budget of ~$10M.
  • Managed teams in the US, India, Mexico and Argentina.
  • Executed a turnaround in the engineering department:
    • Made necessary personnel changes.
    • Introduced agile development (Scrum) methodology.
    • Established and fostered best-practice engineering processes.
    • Improved product planning, roadmap definition.
    • Introduced new architectural frameworks and technologies
2005 - 2008

VP Engineering

Contactual (now 8x8)
  • Developed and executed complex multi-year strategy to re-architect the Contactual system to provide availability, scalability, and manageability.
  • Built products that cut per-seat cost by 70% and tripled revenue in three years.
  • Designed and built products to implement company OEM strategy, producing 30% of company revenue.
  • Introduced and refined technology and procedures for a SaaS (software as a service) operation, boosting average uptime to 99.99%.
  • Was awarded US patent 8,204,206 (others pending).
  • Built development and QA teams in the US and India.
  • Contactual was acquired by 8x8, Inc.
2004 - 2005

VP Engineering

  • Led the Clarus engineering organization in developing a product for automating VoIP system testing.
  • Managed both local and off-shore development.
  • Delivered product on schedule.
2003 - 2004

Chief OSS Technologist

  • Integrated NightFire products, team and processes into NeuStar.
  • Orchestrated the move of NightFire products to operate in a service management clearinghouse.
  • Rolled out the nationwide Wireless Number Portability platform: the service that manages porting wireless phone numbers.
1998 - 2003

VP Product Development

NightFire (now Neustar)
  • Developed products that established NightFire as a market leader, taking it to $20M in annual revenue within 3 years of inception.
  • Hired and supervised product development team of 35, including an offshore team that cut development cost by 70%.
  • Defined and instilled structured processes, taking the organization to the next level of maturity.
  • Led product teams to define product roadmaps, customer requirements, and technical strategies and architectures.
  • Identified and introduced use of new technologies that reduced development time by 80%.
  • Built and released over 40 new products in a single year.
  • Successfully delivered new product, from conception to release, in less than 3 months.
  • Packaged and presented company for acquisition by NeuStar.
1991 - 1998

Director, Application Development

Quintus (now Avaya)
  • Directed the development and release of award-winning software products.
  • Responsible for design and content of all Quintus applications.
  • Led company strategic direction task force after a management-led buyout.
  • Recruited, trained and managed members of engineering group.
  • Responsible for managing integration with acquired companies.
  • Released products include CallCenterQ (Call Center Magazine product of the year, 1998), ImpaQ (product of the year, 1997) and CustomerQ 3.0 (product of the year, 1996).
  • Quintus went public, and reached a peak market value of 1.8b. It is now part of Avaya.






Imperial College, London



Certified ScrumMaster

Scrum Alliance