Printing tool Download PDF

Executive Summary

People driven and results focused professional with a history of award winning success in sales, client success, and biz dev leadership capacities for fast-paced technology and aggressive growth-focused companies.

An analytical change agent offering track record of increasing revenue, realizing consistent growth, and turning around under-performing operations.

A trusted leader offering experience innovating profitable initiatives, developing and implementing competitive strategies, and exceeding revenue/budgetary goals.

A quality human with an advanced emotional IQ and a history of thriving in challenging situations and influencing positive outcomes.

Current & Previous Success

Dec 2017Present

Director of Client Services

Modernize - Austin, TX

Responsibilities include all aspects of managing a high-level client success team both internally and externally from upgrading talent and improving both internal processes and 100% adoption of those processes to improving the client’s UX. Primary metrics include Lifetime Value, retention rates and managing Op Ex to profitability goals as well forecasting and designing career development workshops.

Sep 2015Nov 2017

Enterprise Sales Manager

Modernize - Austin, TX

Asked by the CEO to infuse new national business into a dwindling revenue channel, responsible for all aspect of managing a sales pipeline from discovery and prospecting to relationship developing with C-Level clients at Fortune 500 companies.

Established new bar for National Accounts signed in first six months through communication excellence, vertical networking, creative marketing strategies and by acquiring a deep knowledge of the industry and client choke points to fuel a solutions based sales approach.

Sep 2012Sep 2015

Director of Regional Accounts

Modernize - Austin, TX

Role: Led teams to exceed goals in channel sales, account management, call center operations, recruitment and email conversions while building a team creating an environment that fosters intellectual advancement. 

  • Achieved 100% revenue growth from $2. 1 million (2014 ) to $4. 2 million for 2015
  • Innovated plans and strategies for generating new business and strategically expanding revenue from existing accounts via data analysis, process creation and implementation and training sales and support reps in best practices.
  • Reengineered sales strategy to achieve company revenue goals via marketing segmentation centered on growing RPL in strategic metros based on lead volume and revenue possibilities.
  • Pioneered regular tactical sessions with the teams to stimulate strategic growth opportunity identification accounts.
  • Developed new business intelligence reports, engineering solutions, and product enhancements to increase client satisfaction and to maximize lifetime spend.
  • Recruited and trained sales reps in all stages of the sales cycle from prospecting and demo scheduling to demoing and closing in order to meet or exceed quotas while maintaining sales rep profitability lean means of measuring cost to creation for reps.
Jan 2013Jan 2015

Director of Call Center

Modernize - Austin, TX

Responsible for the development, implementation and management of call center related activities. Using Five9, managed a team of 20 agents working in five campaigns seven days a week. Quadrupled monthly revenue, designed and implemented a series of training modules, increased occupancy rate to over 96% while decreased after call work time by 70%.

July 2012September 2012

Regional Account Manager


Responsible for managing clients to their KPI goals by advising them on best practices, measuring ROI, expanding budgets and territories, analyzing data and by using sophisticated business intelligence tools to optimize account performance.


Chief Sales Officer

Signature Capital - Austin, TX
  • Created, designed, implemented and re-imagined all company operations for this equipment and automotive sales and leasing corporation.
  • Recruited and managed a team of ten salespeople and two back-office team members, facilitated all leasing transactions, procured CRM and introduced customer management technologies; acted as liaison with all financial institutions, developed and nurtured client relationships, strengthened commercial transactions via networking and improved capabilities, and procured all office equipment contracts and goods.
  • Led company to 300% sales growth and established solid foothold in the automotive leasing and heavy equipment leasing verticals.

Executive Manager

Henderson Hyundai - Henderson, NV
  • Turned brick & mortar operation into an online leader through website creation and management, SEO development, targeted social media campaigns, and PPC marketing.
  • Assembled an extraordinary management team that retailed between 250 and 400 units per month.
  • Created, implemented, and directed off-site events; established monthly budgets and annual forecasts; directed all operations; budget creation and analysis responsibilities; coordinated with all vendors; introduced CRM and customer management technologies; designed and secured all used car advertising; consulted on new advertising; purchased all pre-owned vehicles; designed and led training regimens.
  • Doubled pre-owned sales volume and tripled pre-owned profit per car (from $1000 to more than $3000) while operating sans a pre-owned car manager.
  • Increased backend dollars to more than $1,800 per car, improved CSI scores to above regional and national levels (94.5), increased new vehicle gross by 50% and led parts and service to record levels.


St. Patrick's College

Study Irish Literature and Gaelic at this highly regarded teaching college in Dublin, Ireland

Bachelors in English

SUNY @ Oneonta

Masters of Arts

C.W. Post University