Dynamic, Results Driven Sales Leader
- Austin TX
- [email protected]om
Responsibilities include all aspects of managing a high-level client success team both internally and externally from upgrading talent and improving both internal processes and 100% adoption of those processes to improving the client’s UX. Primary metrics include Lifetime Value, retention rates and managing Op Ex to profitability goals as well forecasting and designing career development workshops.
Asked by the CEO to infuse new national business into a dwindling revenue channel, responsible for all aspect of managing a sales pipeline from discovery and prospecting to relationship developing with C-Level clients at Fortune 500 companies.
Established new bar for National Accounts signed in first six months through communication excellence, vertical networking, creative marketing strategies and by acquiring a deep knowledge of the industry and client choke points to fuel a solutions based sales approach.
Role: Led teams to exceed goals in channel sales, account management, call center operations, recruitment and email conversions while building a team creating an environment that fosters intellectual advancement.
Responsible for the development, implementation and management of call center related activities. Using Five9, managed a team of 20 agents working in five campaigns seven days a week. Quadrupled monthly revenue, designed and implemented a series of training modules, increased occupancy rate to over 96% while decreased after call work time by 70%.
Responsible for managing and growing clients who spend hundreds of thousands annually by advising them on best practices, measuring ROI, expanding budgets and territories, analyzing data and by using sophisticated business intelligence tools to optimize account performance.
Revenue driven and results focused professional providing over 20 years of award winning success in sales, support, marketing and biz dev leadership capacities for fast-paced technology and aggressive growth-focused companies.
An analytical change agent offering track record of increasing revenue, realizing consistent growth, and turning around under-performing operations.
A trusted leader offering experience innovating profitable initiatives, developing and implementing competitive strategies, and exceeding revenue/budgetary goals.
A quality human with an advanced emotional IQ and a history of meeting challenging situations and influencing positive outcomes.
Study Irish Literature and Gaelic at this highly regarded teaching college in Dublin, Ireland