Summary

Myers-Briggs Type Indicator: INFJ I am a contract professional with 12+ years of direct expertise in PC software support ranging from phone support and desk-side repair to classroom and personal user training and customer satisfaction. I have 4+ years of standards based web design and implementation using HTML, XHTML, XML, CSS, XSLT. I have 2+ years of internet and professional database business research experience. I have done programming in SQL, Business BASIC, COBOL, and a few other languages. I am also an experienced technical writer. I actively follow discussions on several topics related to IT and contribute when I feel I have something that adds to the debate/discussion.

Work History

Work History
Nov 2004 - Present

Webmaster

ClergyTaxes.com

Manage and update content & appearance for clergytaxes.com website. Technologies used: FTP, HTML, CSS.

2003 - Present

webmaster volunteer PT

Crosstown Covenant Church

I have assisted my church in the preparation and development of their web presence. Efforts have included reserving the domain name, securing hosting agreements, managing email accounts, assisting in content management, and most recently in setup and management of the Joomla CMS.

2001 - Present

Contractor/Consultant

Russ Wickstrom & Associates
Independent Information Technology Consultant. I have helped individuals and companies solve PC software issues and networking problems. I have also done web design/development using my knowledge of CSS/HTML/XHTML/Javascript to hand code pages to maximize display speeds in the browsers. I have also used Joomla CMS to implement complete website solutions. If there is something I can do for you, feel free to contact me.
Dec 2007 - Jul 2008

Application Support Analyst

HealthPartners
Supporting the users and applications of the Health Behaviors Group.
Sep 2007 - Dec 2007

IT Consultant

RCM Technologies
Application Support Analyst for Health Partners, Inc.
Aug 2005 - Sep 2007

IT Consultant

Ajilon Consulting
IT Consultant working in Target Corporation's "Rollout Room" applying changes to selected stores and their corporate network. Technologies used: Windows XP, SMS, Telnet, Remote Desktop, Nortel Device Manager, Cisco Desktop Configuration Tools.
May 2005 - May 2005

Consultant

Kaljon Consulting
Helped configure a number of new PCs at AXA Financial in a Windows XP rollout.
Aug 2004 - Aug 2004

Consultant

Randstaad

Deployed new computers and served at help desk for ADP. Technologies used: Windows 2000, Ghost, Remedy.

Sep 1994 - Nov 2000

PC Support Analyst

Helpdesk analyst. Attended to the PC Technical Support needs of 600+ employees (w/ Phone and Desk-side support) as a part of a team. Dealt with networking, software, and hardware issues, seeking the best solutions for all parties. Also served as assistant webmaster on corporate intranet site.
Oct 1985 - Sep 1994

Programmer Analyst

Billy Graham Evangelistic Association
Designed, implemented, and maintained several software applications including a Trust accounting system. Technical Writing included program specifications, programmer, and user documentation. Technologies used: Basic, Ingres/SQL, COBOL, COGNOS Powerhouse on DEC VMS and other systems.

Education

Education
1981 - 1982

Cert

Control Data Institute
1977 - 1979

None

Minnesota State University, Moorhead
1972 - 1977

Diploma

Minnehaha Academy