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zExperienced engineer/trainer with experience in Management, R&D, business analysis, project and program management.

zProven track record in creating and managing high-quality, cost-efficient project initiatives that are responsive tocustomer needs and achieving business objectives.

zAbility to create lessons, design course work and present material in a classroom, lab or remotely.

zProficient in the design of e-learning, testing and interactive training modules.

Work experience

Dec 2007Dec 2009

Systems Engineer/Technical Network Instructor


Technical Instruction

·Provided pre-sales and post-sales technical training to customer engineers worldwide.

·Built training road show lab systems for training at customer sites.

·Built, updated and maintained training lab for all products and systems.

·Developed technical e-Learning web-based courses and testing for internal employees, business partners and customers.

·Tracked and maintained training metrics through satisfaction and feedback surveys using zoomerang.

Project Management

·Managed and optimized schedule for launch of products including marketing, product specifications and product overview at tradeshows.

·Coordinate with sales and R&D departments to analyze special customer needs and successfully develop course of action to meet customer expectations.

·Worked with senior management, sales and implementation teams to develop product certifications for internal employees and business partners.

·Design and maintain technical training solutions website for internal employees and external customers.

Oct 2003Sep 2007

Instructional Designer/Corporate Trainer

JPMorgan Chase
Instructional Design

·Trained IT support technicians at domestic and international sites.

·Conducted training in classroom environment and via audio/video conferences using software including Placeware Sessions, E-meeting, and Same Time Connect.

·Designed and implemented multimedia e-learning program for the Global Service Desk using Captivate, Flash and other various tools.

·Developed independent and stand-alone modules as well as linked modules to create full learning courses.

·Developed and presented internal procedure and technical skill training modules for global support technicians.

Project Management

·Subject Matter Expert on infrastructure and applications at JP Morgan Chase.

·Managed development of 120 technicians on site and trained over 1000 technicians globally in the United States, India, Singapore and England.

·Worked with global management team to determine training needs and goals.

·Defined scope of the project and worked with various engineering groups or SMEs who actually owned the application, network or tool and assessed what information needed to be conveyed.

·Managed projects across multiple lines of business proprietary to JP Morgan Chase. This included scheduling of various meetings in order to develop e-learning modules according to multiple needs.


Bachelor of Science

DeVry University