Systems Engineer/Technical Network Instructor
·Provided pre-sales and post-sales technical training to customer engineers worldwide.
·Built training road show lab systems for training at customer sites.
·Built, updated and maintained training lab for all products and systems.
·Developed technical e-Learning web-based courses and testing for internal employees, business partners and customers.
·Tracked and maintained training metrics through satisfaction and feedback surveys using zoomerang.
·Managed and optimized schedule for launch of products including marketing, product specifications and product overview at tradeshows.
·Coordinate with sales and R&D departments to analyze special customer needs and successfully develop course of action to meet customer expectations.
·Worked with senior management, sales and implementation teams to develop product certifications for internal employees and business partners.
·Design and maintain technical training solutions website for internal employees and external customers.