Summary

·Extensive Health Care training and client relations experience with focus on client satisfaction and retention. 

·Well versed in HRO, accounting, finance, payroll, and benefits, federal and state regulations.

·Proven ability to multi-task multiple projects and prioritize deliverables in a fast pace environment.

·Dependable, team oriented with the ability to work well with internal and external clients.

·Well-developed interpersonal skills, a caring and empathetic personality and a solid background in helping clients reach their objectives.

·Disciplined and focused positive asset for a team which is dedicated to project management, analyzing/research and assisting clients to reach and exceed their goals.

Work History

Work History
Apr 2009 - Present

HRO Payroll Case Manager

Ceridian HR

·Manage the Payroll client escalating cases/projects/deal with both the internal project team and directly with the client

·SME with Ceridian product services, such as payroll, health & welfare, tax, FSA Cobra Benefits

·Multiple HR Payroll Programming/Software/Exceptional Written and Oral Communication

·Participate in process development technical projects/participate in Client Calibrations/research and monitor root cause analysis and provide solution to clients on HR Payroll systems

·Utilized project tracking Reports as a means of identifying potential risks and taking proactive measures to mitigate any risk on clients using HR/Payroll, workforce management tools and time and attendance

·Responsible for KB and HRO Library suggestions for proper documentation for client’s products/Responsible for ensuring all documents are quality maintained for internal and external customers/Provide quality incidents to quality assurance for coaching opportunity’s to CSR’s in the call center

·Used a variety of research techniques to gather and test/edit information. Interact proactively with internal and external SME’s in implementation, such as Portfolio Managers, Project Managers, Business Analysts, QA Analysts, Developers, Trainers, Operational Teams and Client Support/Service Analysts to ensure assigned cases are completed with consensus and buy in from the diverse sources of input involved. 

Ruth 
2011 - 2012

Payroll Documentation Manager

ACS INC, A XEROX CO. Health Care Division
·Worked with the internal project team for the new client Cigna Health Care and created or modified company payroll procedures related to client’s DTP’s/Prepared Payroll processing instructions and other necessary documents for client review. ·Participated in peer reviews, data gathering, and other activities that support establishing and maintaining quality of the documents/reports. Completed extensive or complex research projects as received from the business analyst and pmo associates/Provided recommended content and verbiage/Able to interact and influence senior level management ·Managed current Business Requirement Documents and utilized project team in development of Payroll Desktop Procedures/Created process maps and presentations for the client
2009 - 2011

Billing Support Analyst IV

Ceridian USHR

·Managed financial analysis/ Ad hoc Reporting/auditing billing backlog reports /SQL and Query Reports

·Successfully implemented projects that required coordination of several back-end processes and programs

that included provisioning, rating, billing, and charging, and creation of knowledge base documentations

·Worked effectively with Implementation and Sales/AE’s on SOV’s, RFP’s and contract modifications

2008 - 2009

Tax Consultant

Ceridian Lifeworks-EAP

·Managed financial analysis/ Ad hoc Reporting/auditing billing backlog reports /SQL and Query Reports

·Successfully implemented projects that required coordination of several back-end processes and programs that included provisioning, rating, billing, and charging, and creation of knowledge base documentations

·Worked effectively with Implementation and Sales/AE’s on SOV’s, RFP’s and contract modifications

2007 - 2008

Benefit Relationship Manager

Ceridian Benefits

·Coordinate enrollments for defined benefits/calculations/audits/reconciliations

·Assisted clients by analyzing new business solutions/client retention/Query Reports/SQL Reporting

·Process new enrollments, update/maintain employers’ plans/assisted implementation in open             enrollment projects as needed

·Consult clients on HR strategic planning in product lines – (i.e.) HR Benefits and Cobra

2003 - 2007

Project Account Manager

DT Credit Corporation

·Advocate for sales & project management / Responsible for completing all system configuration changes and testing to ensure the application changes work as designed to meet client needs.

·Managed customers defined benefit/annual enrollment decisions and processes, including reviewing all rate renewal information and plan changes each plan year.

·Provided consultation needs to customers on all systematic enhancements that occur each quarterly release and consult on how each system change affects their systems functionality/client relations & retentions

Revenue management/research/reconcile accounting discrepancies

Administer contract renewals for clients/ Manage reconcile billing cycle activities, ensuring accuracy

Education

Education

MBA

American Intercontinental University

Skills

Skills

Health Care Experience

Computer Software and MS Office

Presentations

Project Management

Customer Relations

Master Problem Solver

Certifications

Certifications
Apr 2012 - Present

Project Management Professional

Project Management Institute
2009 - Present

Six Sigma

Ceridian University