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Customer Service professional with the advantage and experience of  managing client portfolio's in excess of 300 clients.  A winning approach to Client Relations including listening skills, diplomacy, friendly and professional service leading to positive outcomes.
Understand the culture of working within Global Corporate business such as Pfizer, Dun & Bradstreet, Fisher & Paykel Healthcare and Hallmark.  Budgets managed up to 2.6 M NZD.
Conversely  have worked within small successful businesses with up to 25 employees.  Overseas business experience in England.
 Up to date with digital developments for businesses and competent in popular business process management software.
Founded a small business carved from a niche market and manage all aspects business development.

Work experience

Aug 2014Present

Relationship Manager

The Web Company
Champion for Client Relations with a 350 customer base.
Management of company CRM and associated training.  Exporting data to provide various reports to the Client Management team and Director.
Responsible for Customer care initiatives including EDM Feedback campaigns.
Building and maintaining a loyal customer base through quarterly calls to engage and understand business needs. 

Sep 2010Present


Church Confetti Ltd
Owner and Principal providing a niche product to the Wedding and Events industry.  
Recognised as a Leading supplier for Quality and service .  We are part of an invitation only collective of Top industry suppliers known as ''The Wedding Associates''.  Our products have been used within the media, most recently for ''The Bachelor NZ''.

Nov 2013Jul 2014

Territory Sales Manager- Auckland (Contract)

Hallmark Cards NZ
2.6M budget for 2014, exceeding monthly targets.
Management of 8 full time merchandisers and casual workers, dictated by Holiday seasons.  Roof count of 104 accounts within territory, from large retail giants as The Warehouse, Foodstuffs Auckland and Kmart to smaller independent businesses.  Building strong and loyal relationships within this Retail sector to grow and maximise the Hallmark product range.
Jul 2012Jun 2014

Senior Merchandiser Part-time 

Hallmark Cards
Responsible for maintaining stock levels at 10 Retail outlets within NZ and approving Loss/credits at store level.
Working very closely with accounts such as Foodstuffs NZ, The Warehouse, Paper Plus and Independent retailers.  Creating and maintaining display stands within store.
Jul 2010Jul 2012

Internal Sales Consultant

Steel & Tube Roofing
Management of material supplies to key commercial projects.
Portfolio of 10 independent small accounts, tasked to increase sales of new products.
Recognition as a leading Internal Sales consultant for 2012.
Mar 2009Jul 2010

Business Support administrator

Carter Holt Harvey Woodproducts
Support of 5 National BDM's, managing manual pricing process.
Direct support to Customer service manager.  Responsible for the overflow of CS projects, including document control, SAP Maintenance & Training.
Oct 2004Nov 2008

Sales Support - International Sales

Fisher & Paykel Healthcare
Management of all International Trade Documentary Letters of Credit.  Contributing approximately $3M USD to the annual sales budget.
Sales support to a  network of Distributors in Latin America, East Europe & South Africa.  Including the support of Sales Managers within these regions.
Management of stock transferring process to F&P UK Office.
Process orders through to Exporting shipments via Air or Sea freight, including preparation of Commercial Invoices.
Jan 1990May 2003

Overseas Work 

Dun & Bradstreet, Pfizer (Biomedical Sensors)


Auditor, BS EN ISO 9000 & FDA standards 


Marketing for Non-Marketers paper, July 2009 

Massey University
From  Diploma Business Studies, 1