Awards & Honors

NEW ORLEANS ADVERTISING PERSON OF THE YEARAwarded by the Advertising Club of New Orleans

Healthcare IT (EHR) Training & Implementation Support

Creative, insightful, resourceful, versatile, tech-savvy, inquisitive, resilient, empathetic and intuitive advertising, marketing and communications professional with 25+ years of experience and expertise, now totally immersed in Healthcare IT/Electronic Health Records training and implementation. Constantly learning, adapting and re-inventing.

Specialties: Epic Classroom Training & Go-Live Support • Ambulatory Physician & Clinician • Phoenix/Transplant • ClinDoc • CPOE • Management • Marketing/Advertising Strategic Planning • Field Marketing/Activation • Retail Automotive • Franchise Management • Copywriting • Creative • PR • Process Management • Research • Product Launches • Brand Stewardship • Media Planning/Buying • Publications • Production • Public Speaking/Presentation • Digital/Social Media • Negotiation • Compliance • Budget/Cash Flow • Sponsorship • Conflict Resolution • New Business • ROI Metrics • Internal Marketing

Work History

Work History
Sep 2013 - Present

Epic Test Analyst at University of Washington Medicine

Parker HealthcareIT

  • Create test plans (scripts, scenarios, spreadsheets) from design documentation for the project, including all phases of testing identified in test strategy and plan (unit, application, integrated testing.
  • Clearly document results of testing and document defects/issues in target test tracking application     (HP Quality Center)
Aug 2013 - Sep 2013

Epic Go-Live Consultant at University of Washington Medicine

Parker HealthcareIT
  • Provided at-the-elbow support for clinic providers and clinicians  in Ambulatory  workflows  during Northwest Medical Center Clinic Go-Live.  Assigned to Lake Forest Park Medical Center.
  • Supported  individual workflow customization and optimization.
Jun 2013 - Jun 2013

Go-Live Support Consultant

Intellect Resources, LLC for Ochsner Health System
  • Provided at-the-elbow support for providers and clinicians in Ambulatory during Ochsner Baton Rouge Go-Live
  • Supported individual workflow customization optimization.
  • Contracted by invitation based on performance on three previous Ochsner go-lives.
Mar 2013 - Apr 2013

Go-Live (Super User) Consultant

Professional Staffing Group for Forrest General Hospital
  • Provided at-the-elbow support for physicians and nurses in ClinDoc and Orders during Forrest General Hospital inpatient Go-Live.
Feb 2013 - Feb 2013

Go-Live Support Consultant

TruStaff/AMN for Reading Health System
  • Provided at-the-elbow support for physicians and nurses in ClinDoc and Orders during Reading Hospital inpatient Go-Live.
  • Assigned to Reading Post-Acute Rehabilitation Hospital; 12-hour night shifts, four-week duration.
Feb 2012 - Nov 2012

Credentialed Trainer & Go-Live Support Consultant

Intellect Resources, LLC for Ochsner Health System
  • Credentialed Trainer in EpicCare Ambulatory Provider, Ambulatory Clinician (separate credentials at Ochsner); and Epic Phoenix (transplant) modules.
  • Classroom-trained Ochsner physicians, nurses and other end-users in General Medical (including CPOE, InBasket and Reporting Workbench) and trained specialties: Surgery; Allergy; Dermatology; Psychiatry; Ophthalmology; Obstetrics/Gynecology and Transplant workflow lesson plans in four-hour training sessions over a six-month period, prior to and between Go-Live implementations. Class size: 1-20. Also trained consultants from other firms brought in for supplemental Go-Live support.
  • Trained every transplant provider and clinician at Ochsner prior to Hospital Go-Live.
  • Two major Go-Lives: elbow-to-elbow support - Ochsner Project O2 South Shore Clinic (Main Campus and four satellite clinics) Go-Live; and Ochsner Medical Center (Main Campus hospital) Go-Live.
  • Implementation/optimization liaison between end-users and application coordinators/build teams via direct contact and "HEAT" system issue tickets. Also participated in Pre-Flight end-user preparation sessions (average 75 participants.)
  • Completed entire project - beginning to end - and fulfilled contract.
  • Epic Aptitude Test scores on file at Epic Systems 
Jul 2006 - Jul 2011

Managing Director

Crystal Vision, LLC (Crystal Clear Imaging, LLC)
  • Established subsidiary to develop and manage hardware and software innovations for content production, delivery and management of internal flat-screen video networks for national, regional and local healthcare, fitness, car care, casino, industrial and other categories
Mar 2012 - Mar 2011

Go-Live Support Consultant

Intellect Resources, LLC for Ochsner Health System
  • Provided at-the-elbow support for clinicians in ClinDoc during Ochsner Kenner inpatient Go-Live.
  • Supported individual workflow customization optimization.
  • Contracted by invitation based on performance on two previous Ochsner go-lives.
Jan 1997 - Mar 2006

Account Supervisor

BBDO Detroit /Foote Cone & Belding/Bozell
  • Managed business operations and client relationships for Sun Belt Dodge Dealer Advertising Association(3 yrs.) and South Texas Chrysler-Jeep DAA (6 yrs.) for a succession of three leading worldwide advertising agencies. 100 dealers and $20mm budget per association.
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Education

Education

B.A. in Journalism

Louisiana State University, Manship School of Mass Communication
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Skills

Skills

Epic Electronic Health Records System

Credentialed in Ambulatory (Provider and Clinician) and Phoenix (Transplant).   Experienced in ClinDoc and Orders (CPOE) AES.  Extensive classroom training and At-The-Elbow support experience. Experienced in test script writing and workflow testing.