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Work experience

2008Present

Division Director Security Network Architecture & Operations

Northrop Grumman

2008 - Current

Responsible for leading the Security & Network Practice in the development and evolution of new products as well as Developing Solution Architecture for State and Local Government Contracts.Responsible for establishing Discrete Services and Capabilities. The Practice defines, creates, and maintains standards, guidelines, tools and templates for designing and operating Networks and mitigation of Cyber Security Threats. Serving as the subject matter experts for both new proposal development and existing programs.

Leadership of a team of 100 personnel supporting the Architecture, Transformation, Implementation and Operations of the Virginia Information Technology Agency for the MPLS, VOIP and Video State-wide Network.

We integrate our solutions into our client's existing operating environment. Our services incorporate the entire IT enterprise, from application development to infrastructure management to ongoing operations. We optimize systems performance through standard processes and methodologies including effective product management, quality assurance and change management, thereby improving management and reducing costs. And, we design our solutions to provide maximum support to our customers, their employees and, ultimately, maximum convenience and benefit to their customers - the public.We provide a wide and flexible range of full-life cycle capabilities to help state and local governments manage IT resources for maximum productivity and results.

Director Network Operations (VITA.gov) and Architecture (Product Development)

Division Director NGIT Network & Security Architecture

20062007

Director Global Security & Network Operations (NetSec)

VeriSign (Nasdaq: VRSN) operates intelligent infrastructure services that enable and protect billions of interactions across the world's voice and data networks. VeriSign offerings include SSL, SSL Certificates, two-factor authentication, identity protection, managed network security, public key infrastructure (PKI), security consulting, information management, as well as solutions for intelligent communications, commerce, and content. VeriSign is also building next-generation service offerings for emerging opportunities such as RFID-enabled supply chains, VoIP technology, and digital-content distribution over mobile and broadband networks.VRSN -  The largest Global Security and DNS Naming Resolution Company in the World!!!

Sr. Director Global Security & Network Operations (NetSec)

2006-2007

Responsible for Global Operations and Implementations for Security and Network Components

Operating the Worlds Largest Content Provider Operations, supporting SMS, Billing Remediation for Cellular and Com.Net Resolution Services. Management of a team of 100 Personnel.

NetSec is responsible for providing a 100% reliable network that is both resilient and secure for all of VeriSign's service products.  The NetSec Organizations consists of a team of WolrdClass Security and Networking individuals that perform Firewall, Router, VPN, Corporate VOIP, Security Audit Remediation, Router Hardware Configuration, Wireless Access Point, Load Balancer Configuration, DNS and ACL Configuration for all services; both Corporate and Production.  We also perform all Incident and Outage Management Control for all Network and Security efforts.  We perform approximately 50% of all change requests globally for Verisign. Our commitment to VeriSign's internal customers is to meet our commitment on 90% of our Operation Level Commitments (OLA),  NetSec meets approximately 95% of all time schedules.

Management of Network, Security and Application Operations to support the following Verisign services (99.9999% of availability)

1.)    The world’s 13 Internet root servers, a.root-servers.net and j.root-servers.net, considered national IT assets by the U.S. federal government.

2.)    The Servers providing authoritative routing support for every Web address ending with .com or .net, —as many as 32 billion domain name system (DNS) queries in a single day.

3.)    Providing Security Operations support for the VeriSign Secured® Seal which is viewed over 100 million times each day. 

4.)    Operating the network that delivers over 375 million mobile-originated intercarrier SMS messages, and over 2.3 million multimedia messages.

Independent Leadership Duties:

  • Responsibility for 24x7 Service Restoration
  • Accountable for mitigating all Security Vulnerabilities
  • Implementation of Global Incident Management Best Practices – ITIL
  • Improved Completion rates from 21% to 97.6% within 1 year for all Global Networking and Security Changes
  • Decreased Alerts from 120 false alerts per week to zero aged alerts per week
  • Decreased human resource attrition rate from 33% in 2006 to 5% in 2007.
20052006

Senior Service & Support Executive

Cisco Systems IncCisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks.

Senior Service & Support Executive – Wireless & Content Service Provider Markets

2005-2006

  • Management of Executive Relationships
  • Provide comprehensive, effective and, as required, customized support services to key strategic accounts, CxO level engagements.
  • Facilitating post-sales support and leveraging resources to increase product, technology and services absorption into the customer's network.
  • Providing large Service Provider’s a single point of contact as a customer advocate within Cisco.
  • Tier II support for Cisco Service Provider Customers
19982004

Director, Internet Planning & Design – North America

MCI (UUNET)

Largest ISP in the world, carrying approximately 800 Terabytes of Internet traffic each day.UUNET revenues in Internet, DSL access, IPVPN, Dial Internet, VOIP, web hosting, security, and multicast services totaled $5 billion.

Director, Internet Planning & Design – North America

1998 - 2004

Served as a decision-maker in Internet Planning & Program Management Implementation within UUNET.Responsible for the delivery of North American Internet Service, with an emphasis on design and implementation of deployment plans to support revenue growth and control capital expenses. Managed a team of 200 personnel.

·Directed capacity and network planning teams responsible for monitoring link utilization, modeling network, conducting performance reports, and implementing growth plans for ongoing revenue increases

·Improvement of profitability for North American Internet Services by 18% in 2003.

·Reduction in Vendor RMA initiated responses, as a result of overall network and logistics controls

·Led large scale Project teams in the evolution of Information system and Network evolutions.

·Completed network evolution from an OC12 ATM-based Internet network to an OC192MPLS network, easing traffic management, reducing network elements, and providing a platform for expanded service offerings

·Responsible for Planning and Implementation of 600+ nodes within North America

·Budget Responsibility of $300+M

·P&L responsibility for Internet Services with direct association to Cost Modeling by Product

·Service Support and Development: VOIP, IPVPN, RAS, MLFR, IP tiered, and IP Burstable

Education

19951998

M.S. Telecommunications and Computers

Public Speaking

Keynote Speakers -

ISP Service Levels

Baltimore, Md: 10/5/2001 

SuperComm 

Panelists include:

Paul Bonington, Vice President of Marketing and Sales Operations, Globix; Kathy Burke, Director, Internet Backbone Operations, Sprint GMG Network Services; Jim Hart, Chief Network Architect, ICG; Randy James, WorldCom; Patrick Kloepfer, Director of Network Services and Product Management, Genuity Inc.; Randolph C. Nicklas, Executive Director, Data Network Architectures, XO Communications; Craig Uthe, IP Network Product Director, AT&T Business....Randy James, Director of Network Planning and Design for WorldCom's North American Internet Protocol (IP) network, has been a principal decision maker in the growth of the IP network in his years with UUNET Technologies, now WorldCom.James leads a team of engineers and planners responsible for the design, deployment, and planning of WorldCom's IP network in North America, including all IP-related services such as dial, dedicated, and web hosting interconnection services.His team maintains the largest dedicated and dial Internet access network in the world with over 2 million dial ports and 60,000 dedicated IP services, as well as analyses performance and traffic statistics for capacity planning purposes.Under James' direction, the WorldCom IP network (formerly UUNET) has grown from an ATM-based OC 12 backbone with 150 Gbps of aggregate traffic to an MPLS-based OC 192 backbone with over 600 Gbps.Prior to joining UUNET, James was a partner at USWeb Consulting Services where he managed a team of engineers implementing wide area networks, local area networks, firewalls, IP networks, and dial access networks.Prior to USWeb, he worked for Verizon in numerous Sales and Network Planning roles.He led the team that created and implemented a custom SONET ring design for America Online's (AOL's) backbone network, and assisted in the design of an all digital Internet access network for then-UUNET, AOL & Microsoft within the Bell Atlantic region.James received a Bachelor of Science in Business Management from National Louis University, and a Masters of Science in Telecommunications and Computers from the George Washington University School of Engineering and Applied Science.

CustomSmall

Operations & Technology Leader

Wife: DebbieChildren: Brian, Stephanie, Conor, Sean, Dillon, Aidan, KevinEducation: Bachelor of Science in Business Management; Master of Science in Engineering at George Washington UniversityHobbies: Family, Friends, Golf, Children’s SportsFavorite Book: “Lord of Rings - Trilogy” by JRR TolkienFavorite Movie: “Braveheart”

Interest

Summary

CORE VALUES My lifetime of learning and experience has cemented the following Basic Moral Core Values into my character.

·    Honesty - the quality or state of being truthful

·    Integrity - strict adherence to a standard of value or conduct

·    Sportsmanship - observing the rules of play and winning or losing with grace

·    Respect - to feel or show deferential regard for; esteem

·    Responsibility - accounting for one's actions

·    Perseverance - to persist in an idea, purpose or task despite obstacles

·    Courtesy - considerate behavior toward others

·    Judgment - the ability to make a decision or form an opinion

·    Confidence - reliance or trust, a feeling of self-assurance

I am a Senior Business & Technology Leader with extensive experience in the Internet, Wireless, Telephony, and Data Applications Hosting industries.  Leading large teams in the operations, customer interface, planning, design, and implementation of multi-Million $ Capital projects for DNS, Applications, Transactional Services, Network VOIP, Internet and traditional Voice/Data services.  Responsible for Planning, Implementing, and Managing the world's largest local-to-global IP Service offering for a Tier 1 ISP (UUNET).  Leadership of a team responsible for Operating and Engineering the largest DNS service Globally (Verisign).

1.      Director Network & Security Operations for the largest DNS provider – Globally

2.      ITIL Incident Management Champion for Verisign

3.      Director of Network Design and Planning for the largest Tier 1 Service Provider

4.      Director of Architecture of the largest Commercial, Local and State local Government ITO Provider

5.      Management of $300M in Capital Budgets

6.      10 years Management experience - Management of 200 Personnel

7.      27 years in Telecommunications & Information  Technology Industry

8.      Degree in related field - MS Telecom & Computer Information – George Washington University

9.      Managed Salary, Merit, Compensation of $10M budget

10.  Leading complex Engineering Design teams and new System & Network Implementations

11.  Demonstrated history of superior leadership skills and ability to motivate an organization to achieve sustained superior performance in high volume, fast paced environments requiring teamwork, flexibility, and change management.

12.  Possess a demonstrated history of managing large supervisory and line level staff

13.  Excellent written, verbal and interpersonal communication skills.