Randy James

Randy James

Work experience

Work experience
2008 - Present

Division Director Security Network Architecture & Operations

Northrop Grumman

2008 - Current

Responsible for leading the Security & Network Practice in the development and evolution of new products as well as Developing Solution Architecture for State and Local Government Contracts.Responsible for establishing Discrete Services and Capabilities. The Practice defines, creates, and maintains standards, guidelines, tools and templates for designing and operating Networks and mitigation of Cyber Security Threats. Serving as the subject matter experts for both new proposal development and existing programs.

Leadership of a team of 100 personnel supporting the Architecture, Transformation, Implementation and Operations of the Virginia Information Technology Agency for the MPLS, VOIP and Video State-wide Network.

We integrate our solutions into our client's existing operating environment. Our services incorporate the entire IT enterprise, from application development to infrastructure management to ongoing operations. We optimize systems performance through standard processes and methodologies including effective product management, quality assurance and change management, thereby improving management and reducing costs. And, we design our solutions to provide maximum support to our customers, their employees and, ultimately, maximum convenience and benefit to their customers - the public.We provide a wide and flexible range of full-life cycle capabilities to help state and local governments manage IT resources for maximum productivity and results.

Director Network Operations (VITA.gov) and Architecture (Product Development)

Division Director NGIT Network & Security Architecture

2006 - 2007

Director Global Security & Network Operations (NetSec)


VeriSign (Nasdaq: VRSN) operates intelligent infrastructure services that enable and protect billions of interactions across the world's voice and data networks. VeriSign offerings include SSL, SSL Certificates, two-factor authentication, identity protection, managed network security, public key infrastructure (PKI), security consulting, information management, as well as solutions for intelligent communications, commerce, and content. VeriSign is also building next-generation service offerings for emerging opportunities such as RFID-enabled supply chains, VoIP technology, and digital-content distribution over mobile and broadband networks.VRSN -  The largest Global Security and DNS Naming Resolution Company in the World!!!

Sr. Director Global Security & Network Operations (NetSec)


Responsible for Global Operations and Implementations for Security and Network Components

Operating the Worlds Largest Content Provider Operations, supporting SMS, Billing Remediation for Cellular and Com.Net Resolution Services. Management of a team of 100 Personnel.

NetSec is responsible for providing a 100% reliable network that is both resilient and secure for all of VeriSign's service products.  The NetSec Organizations consists of a team of WolrdClass Security and Networking individuals that perform Firewall, Router, VPN, Corporate VOIP, Security Audit Remediation, Router Hardware Configuration, Wireless Access Point, Load Balancer Configuration, DNS and ACL Configuration for all services; both Corporate and Production.  We also perform all Incident and Outage Management Control for all Network and Security efforts.  We perform approximately 50% of all change requests globally for Verisign. Our commitment to VeriSign's internal customers is to meet our commitment on 90% of our Operation Level Commitments (OLA),  NetSec meets approximately 95% of all time schedules.

Management of Network, Security and Application Operations to support the following Verisign services (99.9999% of availability)

1.)    The world’s 13 Internet root servers, a.root-servers.net and j.root-servers.net, considered national IT assets by the U.S. federal government.

2.)    The Servers providing authoritative routing support for every Web address ending with .com or .net, —as many as 32 billion domain name system (DNS) queries in a single day.

3.)    Providing Security Operations support for the VeriSign Secured® Seal which is viewed over 100 million times each day. 

4.)    Operating the network that delivers over 375 million mobile-originated intercarrier SMS messages, and over 2.3 million multimedia messages.

Independent Leadership Duties:

  • Responsibility for 24x7 Service Restoration
  • Accountable for mitigating all Security Vulnerabilities
  • Implementation of Global Incident Management Best Practices – ITIL
  • Improved Completion rates from 21% to 97.6% within 1 year for all Global Networking and Security Changes
  • Decreased Alerts from 120 false alerts per week to zero aged alerts per week
  • Decreased human resource attrition rate from 33% in 2006 to 5% in 2007.
2005 - 2006

Senior Service & Support Executive


Cisco Systems IncCisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks.

Senior Service & Support Executive – Wireless & Content Service Provider Markets


  • Management of Executive Relationships
  • Provide comprehensive, effective and, as required, customized support services to key strategic accounts, CxO level engagements.
  • Facilitating post-sales support and leveraging resources to increase product, technology and services absorption into the customer's network.
  • Providing large Service Provider’s a single point of contact as a customer advocate within Cisco.
  • Tier II support for Cisco Service Provider Customers
1998 - 2004

Director, Internet Planning & Design – North America



Largest ISP in the world, carrying approximately 800 Terabytes of Internet traffic each day.UUNET revenues in Internet, DSL access, IPVPN, Dial Internet, VOIP, web hosting, security, and multicast services totaled $5 billion.

Director, Internet Planning & Design – North America

1998 - 2004

Served as a decision-maker in Internet Planning & Program Management Implementation within UUNET.Responsible for the delivery of North American Internet Service, with an emphasis on design and implementation of deployment plans to support revenue growth and control capital expenses. Managed a team of 200 personnel.

·Directed capacity and network planning teams responsible for monitoring link utilization, modeling network, conducting performance reports, and implementing growth plans for ongoing revenue increases

·Improvement of profitability for North American Internet Services by 18% in 2003.

·Reduction in Vendor RMA initiated responses, as a result of overall network and logistics controls

·Led large scale Project teams in the evolution of Information system and Network evolutions.

·Completed network evolution from an OC12 ATM-based Internet network to an OC192MPLS network, easing traffic management, reducing network elements, and providing a platform for expanded service offerings

·Responsible for Planning and Implementation of 600+ nodes within North America

·Budget Responsibility of $300+M

·P&L responsibility for Internet Services with direct association to Cost Modeling by Product

·Service Support and Development: VOIP, IPVPN, RAS, MLFR, IP tiered, and IP Burstable