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Work experience

Jan 1997Present

Project Manager

Public & Private Sectors

• Evaluate revenue expectations and monitor expenses

• Produce SOP manual to create/modify procedures

• Review emergency preparation and response plans

• Conduct quality control and assurance reviews

• Plan and manage conferences for international clients

• Coordinate state & federal testing, train proctors

• Achieve cross-functional cooperation, foster stakeholders

• Facilitate response methods for conflict resolution

Jan 1998Present

Program Developer

Hospitality & Education

• Revise organizational workflows based on community feedback

• Develop and implement strategies to support staff and volunteers

• Integrate strategies to improve skills with second language learners

• Evaluate staff, student, and employee performance through data analysis

• Coach staff in developing relationships with stakeholders

• Prepare budgets, P & L, and daily cost-analysis for service standards

• Reduce turnover through efficient recruiting, training, and motivation

• Design and host retreats, trainings, celebration ceremonies