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Summary Profile

A hardworking, highly accomplished Business Owner for 4+ years  with extensive experience in Customer Service, Management, merchandising, market planning, competitive analysis, training and development. Gains a complete understanding of the product and market to successfully fulfill customers needs. Builds long-lasting relationships with customers, integrity, and service. Utilizes a vast background, knowledge, and professional skill set to contribute to significant increases in revenue and business growth.

Areas of Professional Strength

• Leadership skills

• Excellent Computer skills - tech savvy

• Analytical skills

• Administrative skills

• Operational Management


• Result Oriented

• FMCG Retail Experience 

• Superb Organization skills

• Communication skills  • Customer Service/Relations
• Project planing & Promotions. •  Multitasking

• Attention to Detail.

• Conflict Resolution skills

Work experience


Customer Care Representative

Countdown Customer Care Center At Wiri Station ( Progressive Enterprise )

Responsible for liaising with a range customers and third parties, providing advice, and supporting customers throughout the entire process.  Upbeat and bubbly team member ,who all aspire to provide excellent customer care while creating and maintaining internal and external relationships.

Key Responsibilities

Customer care representative

  • Monitor and achieve key performance targets to the standards
  • Take ownership of customer quires  with the aim of first call resolution and ensure that system and procedures are revised to correct future anomalies.
  • Maintain a through, accurate and timely audit trail of all transactions through the system provided for both internal and external customers to the required service levels.
  • Ensure database are kept clean by regular cleansing and updating
  • Providing outstanding customer service to every caller into the Contact Center
  • Ensure all administration procedures are timely manner and accurate
  • Provide accurate and correct data entry for accounting and managers and customer financial departments.

Customer Service Supervisor.

Countdown Howick (Progressive Enterprises)

Handle customer inquiries, complaints. Calm angry customers, for problem resolution and design best-option solutions.

Also have really good experience of Assistant customer service manager duties (Staff planning , break management , roaster planing  ,successes factor inductions, new operator training, journal checkout duties ,alcohol modules,cash investigation) by working with my manager .


Customer Service Supervisor:

  • Responding to issues such as service inquiries, problem resolution, customer complaints..
  • Raised Customer Service experience online survey ratings .Received lots of WOW Comments Customer Service satisfaction certificates from the company .
  • Achieved Excellent Customer Service Award for 2017 .
  • Dev loped highly emphatic client relationship and ensure for delivering exceptional customer service.
  • Receive incoming calls & transfer to appropriate department .
  • Resolved service issue and shared benefits of additional service.
  • Manged staff breaks and checkout schedule .
  • Completing Journal admin duties like filling, daily checkout reports ,operators liquor observation modules, print reduced to clear reports.
  • Delegating tasks to checkout operators.


     Handling checkout duties successfully.Management cross trained me for Price Integrity and Cash Office  Departments for back up  when they needed, that gave me opportunity to grow and learn .

Aug 2011Dec 2015


Ezipark 4 Square Supermarket (Foodstuffs North Island Ltd)
  • Activities included general business planning, sales planing ,operating plans, marketing activities .
  • Achieving business plan targets whilst maximizing profits.
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
  • Handling sales and promotions in key area of business .
  • Analyze local market trends and competitive actions to develop strategic plans to grow sales volume.
  • Demonstrating skill in customer relations and customer building..
  • Manage weekly specials and introduce new items to attract customers.  .
  • Setup product displays in store and other sections according to merchandising standards.
  • Manage product storage and rotation activities to reduce spoilage's and damages.
  • Maintained excellent relations with suppliers to get the best outcome for the business.
  • Remove outdated and damaged products from shelves and storage areas.
  • Develop targeted promotions for key stores to drive business and customer awareness.
  • Inventoried stores’ stock, stock take and re-orders.
  • Monitored budgeted targets including sales and expenditures.
  • Specialize in relationship building, customer retention, new customer development, maximizing revenue, and up-selling.
  • Managed 5-6 employees; ensured quality control, performance achievement, and company standards


Jan 2004Dec 2006

Bachelor of Commerce

Jan 2007 Dec 2009

Master of Commerce


Service IQ Retail -Level 2


Retail ( Customer Service and Sales Support ) Level 2


Mohan Pithani

Assistant Customer Service Manger

Progressive Enterprise

Countdown Howick


[email protected]

Joseph Done


Progressive Enterprise

Countdown Howick


[email protected]