Download PDF

Summary Profile

As an experienced owner/operator of the 4 Square Chain, with 4+ years of having valuable experience in the customer service , retail sales  and management . Highly focused with a comprehensive knowledge of how to maintain professional ,helpful relationship whilst at the same time ensuring highest level of sales for the company.

Areas of Professional Strength

• Can do attitude • Strong Team Player
• Solid Communication skills • Exceptional Customer Service/Relations skills
• Excellent Time Management

• Conflict Resolution

• Skilled in Microsoft suite. • Superb Organization skills.

• Attention to Detail.

Work experience

2016ongoing

Customer Service Supervisor.

Countdown (Progressive Enterprises)

Handle customer inquiries, complaints. Calm angry customers, for problem resolution and design best-option solutions.

 KEY RESPONSIBILITIES

Customer Service Supervisor:

  • Responding to issues such as service inquiries, problem resolution, customer complaints.
  • Work passionately in Customer Service in high volume Retail Store.
  • Raised Customer Service experience online survey ratings .Received lots of WOW Comments Customer Service satisfaction certificates from the company .
  • Achieved Excellent Customer Service Award for 2017 .
  • Dev loped highly emphatic client relationship and ensure for delivering exceptional customer service.
  • Receive incoming calls & transfer to appropriate department .
  • Resolved service issue and shared benefits of additional service.
  • Keep Reception area clean and tidy , maintain frond -end supplies.
  • Completing Journal admin duties like filling, daily checkout reports ,operators liquor observation modules, print reduced to clear reports.

 

     Handling checkout duties successfully.Management cross trained me for Price Integrity and Cash Office  Departments for back up  when they needed, that gave me opportunity to grow and learn .

Aug 2010Dec 2015

Owner/Operator

Ezipark 4 Square Supermarket (Foodstuffs North Island Ltd)
  • Activities included general business planning, sales planing ,operating plans, marketing activities .
  • Achieving business plan targets whilst maximizing profits.
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
  • Handling sales and promotions in key area of business .
  • Facilities management: stock takes ,stock ordering  and Inventory control.
  • Demonstrating skill in customer relations and customer building.
  • Manage daily operations of store to meet store goals.
  • Manage weekly specials and introduce new items to attract customers.  .
  • Setup product displays in store and other sections according to merchandising standards.
  • Manage product storage and rotation activities to reduce spoilage's and damages.
  • Maintaining food safety practices.
  • Remove outdated and damaged products from shelves and storage areas.

Jan 2007Dec 2009

Call Center Representative (part time)

City Mediguide Center
  • Answer calls and respond to emails.
  • Handle customer Inquires both telepathically and by email.
  • Mange and resolve customer complaints.
  • Updating existing customer Information.
  • Sells additional services by recognizing opportunities to up sell accounts explaining new features.
  • Resolved problems by clarifying issue ,researching and exploring answer and alternative solution ; Implanting solutions ; escalating unsolved problem

Education

Jan 2004Dec 2006

Bachelor of Commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY, INDIA.
Jan 2007 Dec 2009

Master of Commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY, INDIA.

Service IQ Retail -Level 2

NZQF

Retail ( Customer Service and Sales Support ) Level 2

REFERENCE

Wynand Kruger

Store Manager

Progressive Enterprise

Countdown Howick

09-2552399

Storemanager.howick@countdown.co.nz

Hema Jani

Service Administration Manger

Progressive Enterprise

Countdown Howick

09-2552399

Storemanager.howick@countdown.co.nz

Amit Patel

Call Center Manger

City Mediguide Center

Surat ,Gujarat (India)

citymediguide.insurance@gmail.com