Customer Service Supervisor.
Countdown (Progressive Enterprises)
Handle customer inquiries, complaints. Calm angry customers, for problem resolution and design best-option solutions.
Customer Service Supervisor:
- Responding to issues such as service inquiries, problem resolution, customer complaints.
- Work passionately in Customer Service in high volume Retail Store.
- Raised Customer Service experience online survey ratings .Received lots of WOW Comments Customer Service satisfaction certificates from the company .
- Achieved Excellent Customer Service Award for 2017 .
- Dev loped highly emphatic client relationship and ensure for delivering exceptional customer service.
- Receive incoming calls & transfer to appropriate department .
- Resolved service issue and shared benefits of additional service.
- Keep Reception area clean and tidy , maintain frond -end supplies.
- Completing Journal admin duties like filling, daily checkout reports ,operators liquor observation modules, print reduced to clear reports.
- Delegating tasks to checkout operators.
- Maintaining Front-end Supplies.
Handling checkout duties successfully.Management cross trained me for Price Integrity and Cash Office Departments for back up when they needed, that gave me opportunity to grow and learn .