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Summary Profile

A hardworking, highly accomplished Business Owner for 4+ years  with extensive experience in Sales and management, customer service, merchandising, market planning, competitive analysis, training and development, presentations. Gains a complete understanding of the product and market to successfully fulfill customers needs. Builds long-lasting relationships with customers, integrity, and service. Utilizes a vast background, knowledge, and professional skill set to contribute to significant increases in revenue and business growth.

Areas of Professional Strength

• Leadership skills

• Negotiation skills

• Pricing strategies

• Administrative skills

• Operational Management

 

• Result Oriented

• Decision Making

• Superb Organization skills

• Communication skills  • Customer Service/Relations
• Project planing & Promotions. • Multitasking

• Attention to Detail.

• Conflict Resolution skills

Work experience

2016ongoing

Customer Service Supervisor.

Countdown (Progressive Enterprises)

Handle customer inquiries, complaints. Calm angry customers, for problem resolution and design best-option solutions.

Also have really good knowledge of Assistant customer service manager duties ( like roaster planing  ,staff training ,successes factor inductions, new operator training, journal checkout duties ,alcohol modules,cash investigation) by working with my manager .

 KEY RESPONSIBILITIES

Customer Service Supervisor:

  • Responding to issues such as service inquiries, problem resolution, customer complaints..
  • Raised Customer Service experience online survey ratings .Received lots of WOW Comments Customer Service satisfaction certificates from the company .
  • Achieved Excellent Customer Service Award for 2017 .
  • Dev loped highly emphatic client relationship and ensure for delivering exceptional customer service.
  • Receive incoming calls & transfer to appropriate department .
  • Resolved service issue and shared benefits of additional service.
  • Keep Reception area clean and tidy , maintain frond -end supplies.
  • Completing Journal admin duties like filling, daily checkout reports ,operators liquor observation modules, print reduced to clear reports.
  • Delegating tasks to checkout operators.

 

     Handling checkout duties successfully.Management cross trained me for Price Integrity and Cash Office  Departments for back up  when they needed, that gave me opportunity to grow and learn .

Aug 2011Dec 2015

Owner/Operator

Ezipark 4 Square Supermarket (Foodstuffs North Island Ltd)
  • Activities included general business planning, sales planing ,operating plans, marketing activities .
  • Achieving business plan targets whilst maximizing profits.
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
  • Handling sales and promotions in key area of business .
  • Analyze local market trends and competitive actions to develop strategic plans to grow sales volume.
  • Demonstrating skill in customer relations and customer building..
  • Manage weekly specials and introduce new items to attract customers.  .
  • Setup product displays in store and other sections according to merchandising standards.
  • Manage product storage and rotation activities to reduce spoilage's and damages.
  • Maintaining food safety practices.
  • Remove outdated and damaged products from shelves and storage areas.
  • Develop targeted promotions for key stores to drive business and customer awareness.
  • Inventoried stores’ stock, stock take and re-orders.
  • Monitored budgeted targets including sales and expenditures.
  • Specialize in relationship building, customer retention, new customer development, maximizing revenue, and up-selling.
  • Managed 5-6 employees; ensured quality control, performance achievement, and company standards

Education

Jan 2004Dec 2006

Bachelor of Commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY, INDIA.
Jan 2007 Dec 2009

Master of Commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY, INDIA.

Service IQ Retail -Level 2

NZQF

Retail ( Customer Service and Sales Support ) Level 2

REFERENCE

Mohan Pithani

Assistant Customer Service Manger

Progressive Enterprise

Countdown Howick

02040184868

[email protected]

Joseph Done

Manger

Progressive Enterprise

Countdown Howick

0212956776

[email protected]