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Summary Profile

As an owner/operator of the 4 Square Chain, Retail sales and management skills with over 4+ years experience. Currently seeking an opportunity to apply existing knowledge and expertise within a position that welcomes a managerial and results focused roles essential to ethical business practices and company success.

Areas of Professional Strength

• Sales/Purchasing • Leadership/Supervision
• Teaching/Training • Customer Service/Relations
• Time Management • Multi Tasking
• Staff Management skills • Coordination-team working skills

• Operational Management

• Conflict Resolution skills

• Result Oriented

• Decision Making

• Superb Organization skills

Work experience

2016ongoing

Checkout Supervisor, Price Integrity Supervisor, Office cashier.

Countdown (Progressive Enterprises)

KEY RESPONSIBILITIES

Checkout Supervisor:

  • Handling Transaction Issues
  • Maintaining Front-end Supplies.
  • Ensuring Customer Satisfaction.
  • Managing Checkout operators.
  • Receive incoming calls & transfer to appropriate department .
  • Answering general customer queries.
  • Provide excellent customer service & solve customer complaints or issues.
  • Delegating tasks to checkout operators.
  • Completing paper work.

Price Integrity Supervisor:

  • Ensuring that all specials, prices and promotions are correctly presented in the store.
  • Maintaining a high level of communication with internal team members and providing a top notch customer experience.
  • Work collaboratively with department managers to spot any inconsistencies with tickets or prices and rectify them .
  • Run and complete reports ensuring that all tickets reflect the correct prices .
  • Maintain ticket holders, process all tickets and place them on the shelves.
  • Check Emails from Head office and take action.
  • Journal Admin duties like filling, typing, distribute daily reports to department managers .
  • Print weekly special tickets, missing tickets and new product rickets.
  • Correct price errors, and maintaining product bar-codes in the system.

Office Cashier:

  • Count the safe room and Lotto money .
  • Wrap cash and coins in preparation of requests for change.
  • Monitor cash levels and refill as needed.
  • Count money from all till bags ,compare and verify against receipts
  • Note any discrepancies or questionable transactions and investigate them.
  • Prepare money for bank deposit and Lotto float .
  • Complete paperwork via using spreadsheet and citrix software.

Aug 2010Dec 2015

Owner/Operator

Ezipark 4 Square Supermarket (Foodstuffs North Island Ltd)
  • Handling sales ,purchasing and promotions in key area of business .
  • Managing part time and full time staff.
  • Demonstrating skill in customer relations and customer building.
  • Manage daily operations of store to meet store goals.
  • Provide direction & guidance to staffs in their assigned job.
  • Handle customers complaints, Issues and questions .
  • Receiving deliveries and checking their invoices, quality and dates .
  • Setup product displays in store and other sections according to merchandising standards .
  • Perform Inventory control to avoid overstock and low stock.
  • Maintaining food safety practices.
  • Handling checkout supervision, transaction issues.
  • Manage weekly specials and introduce new items to attract customers.
  • Handle Payments ,Filling Journal Admin duties.

Jan 2007Dec 2009

Receptionist (part time)

Angat Psychiatrist Clinic. {India}

• Answered all incoming calls and handled caller’s inquiries.

• Provided office support services so as to ensure efficiency.

• Responded to guests and public inquiries.

• Received, directed and passed on telephone fax messages.

• Directed employees, guests and general public to the right staff member.

• Maintained a sufficient record of office supplies.

• Provided word-processing and clerical support.

•Typed and distributed correspondence.

• Picked up and delivered the mail.

• Maintained the common filing system and file all letters.

• Greeted, assisted and directed guests, workers, visitors and the general public.

• Provided administrative services to the office manager.

REFERENCE

Anne O'Neil - 021 834 718

Senior Business Manager - Four Square

Hema Jani - 0212354454

Service Admin Manager - Howick Countdown