Customer Service Supervisor.
Countdown (Progressive Enterprises)
Handle customer inquiries, complaints. Calm angry customers, for problem resolution and design best-option solutions.
Also have really good knowledge of Assistant customer service manager duties ( like roaster planing ,staff training ,successes factor inductions, new operator training, journal checkout duties ,alcohol modules,cash investigation) by working with my manager .
Customer Service Supervisor:
- Responding to issues such as service inquiries, problem resolution, customer complaints..
- Raised Customer Service experience online survey ratings .Received lots of WOW Comments Customer Service satisfaction certificates from the company .
- Achieved Excellent Customer Service Award for 2017 .
- Dev loped highly emphatic client relationship and ensure for delivering exceptional customer service.
- Receive incoming calls & transfer to appropriate department .
- Resolved service issue and shared benefits of additional service.
- Keep Reception area clean and tidy , maintain frond -end supplies.
- Completing Journal admin duties like filling, daily checkout reports ,operators liquor observation modules, print reduced to clear reports.
- Delegating tasks to checkout operators.
Handling checkout duties successfully.Management cross trained me for Price Integrity and Cash Office Departments for back up when they needed, that gave me opportunity to grow and learn .