Customer Care Representative
Countdown Customer Care Center At Wiri Station ( Progressive Enterprise )
Responsible for liaising with a range customers and third parties, providing advice, and supporting customers throughout the entire process. Upbeat and bubbly team member ,who all aspire to provide excellent customer care while creating and maintaining internal and external relationships.
Customer care representative
- Monitor and achieve key performance targets to the standards
- Take ownership of customer quires with the aim of first call resolution and ensure that system and procedures are revised to correct future anomalies.
- Maintain a through, accurate and timely audit trail of all transactions through the system provided for both internal and external customers to the required service levels.
- Ensure database are kept clean by regular cleansing and updating
- Providing outstanding customer service to every caller into the Contact Center
- Ensure all administration procedures are timely manner and accurate
- Provide accurate and correct data entry for accounting and managers and customer financial departments.