Download PDF

Summary Profile

As an experienced owner/operator of the 4 Square Chain, with 4+ years of having valuable experience in the customer service , retail sales  and management . Highly focused with a comprehensive knowledge of how to maintain professional ,helpful relationship whilst at the same time ensuring highest level of sales for the company.

Areas of Professional Strength

•  Sales/Purchasing

• Negotiation skills

• Solid Communication skills

• Coordination-team working skills

• Operational Management

• Conflict Resolution skills

• Sales/Purchasing

• Result Oriented

• Decision Making

• Superb Organization skills

• Excellent Time Management  • Customer Service/Relations
• Skilled in Microsoft suite. • Time Management • Multi Tasking

• Attention to Detail.

• Conflict Resolution skills

Work experience


Customer Service Supervisor.

Countdown (Progressive Enterprises)

Handle customer inquiries, complaints. Calm angry customers, for problem resolution and design best-option solutions.


Customer Service Supervisor:

  • Responding to issues such as service inquiries, problem resolution, customer complaints.
  • Work passionately in Customer Service in high volume Retail Store.
  • Raised Customer Service experience online survey ratings .Received lots of WOW Comments Customer Service satisfaction certificates from the company .
  • Achieved Excellent Customer Service Award for 2017 .
  • Dev loped highly emphatic client relationship and ensure for delivering exceptional customer service.
  • Receive incoming calls & transfer to appropriate department .
  • Resolved service issue and shared benefits of additional service.
  • Keep Reception area clean and tidy , maintain frond -end supplies.
  • Completing Journal admin duties like filling, daily checkout reports ,operators liquor observation modules, print reduced to clear reports.
  • Delegating tasks to checkout operators.
  • Maintaining Front-end Supplies.


     Handling checkout duties successfully.Management cross trained me for Price Integrity and Cash Office  Departments for back up  when they needed, that gave me opportunity to grow and learn .

Aug 2010Dec 2015


Ezipark 4 Square Supermarket (Foodstuffs North Island Ltd)
  • Activities included general business planning, sales planing ,operating plans, marketing activities .
  • Achieving business plan targets whilst maximizing profits.
  • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
  • Handling sales and promotions in key area of business .
  • Facilities management: stock takes ,stock ordering  and Inventory control.
  • Demonstrating skill in customer relations and customer building..
  • Manage weekly specials and introduce new items to attract customers.  .
  • Setup product displays in store and other sections according to merchandising standards.
  • Manage product storage and rotation activities to reduce spoilage's and damages.
  • Maintaining food safety practices.
  • Remove outdated and damaged products from shelves and storage areas.


Jan 2004Dec 2006

Bachelor of Commerce

Jan 2007 Dec 2009

Master of Commerce


Service IQ Retail -Level 2


Retail ( Customer Service and Sales Support ) Level 2


Mohan Pithani

Assistant Customer Service Manger

Progressive Enterprise

Countdown Howick


Joseph Done


Progressive Enterprise

Countdown Howick