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Summary Profile

As an owner/operator of the 4 Square Chain, Retail sales and management skills with over 4+ years experience. Currently seeking an opportunity to apply existing knowledge and expertise within a position that welcomes a managerial and results focused roles essential to ethical business practices and company success.

Areas of Professional Strength

• Sales/Purchasing • Leadership/Supervision
• Teaching/Training • Customer Service/Relations
• Time Management • Multi Tasking
• Staff Management skills • Coordination-team working skills

• Operational Management

• Conflict Resolution skills

• Result Oriented

• Decision Making

• Superb Organization skills

Work History

2016ongoing

Checkout Supervisor

Countdown (Progressive Enterprises)

KEY RESPONSIBILITIES

  • Handling Transaction Issues
  • Maintaining Front-end Supplies.
  • Ensuring Customer Satisfaction.
  • Managing Checkout operators.
  • receive incoming calls & transfer to appropriate department .
  • Answer general customer queries.
  • Provide excellent customer service , solve customer complaints and issues.
  • Delegating tasks to checkout operators.
  • Completing paper work.
Aug 2010Dec 2015

Owner/Operator

Ezipark 4 Square Supermarket (Foodstuffs North Island Ltd)

KEY RESPONSIBILITIES
  • Handling Sales, purchasing and promotions in key areas of the business.
  • Managing part time and full time staff.
  • Demonstrating skill in customer relations and customer building.
  • Manage daily operations of store to meet store goals.
  • Provide direction & guidance to staffs in their assigned job.
  • Handle customers complaints, Issues and questions.
  • Receiving deliveries and checking their invoices, quality and dates.
  • Maintain the correct temperature and humidity in the storeroom
  • Setup product displays in store and other sections according to merchandising standards.
  • Perform Inventory control to avoid overstock and low stock.
  • Manage product storage and rotation activities to reduce spoilage's and damages.
  • Maintaining food safety practices.
  • Respond to customers quarries promptly and accurately.
  • Handling checkout supervision, transaction issues. 
  • Keep the store shelves loaded with product all the times.
  • Remove outdated and damaged products from shelves and storage areas.
  • Manage weekly specials and introduce new items to attract customers.

Education

Jan 2007Dec 2009

Masters of Commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY, INDIA
Jan 2004Dec 2006

Bachelors of Commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY, INDIA

REFERENCE

Anne O'Neil - 021 834 718

Senior Business Manager - Four Square

Jerry Lloyd

021939392

Store Manager - Howick Countdown