Sr L3 Technical support engineer
- Worked on initializing and setting up FIM project for Brenntag customers.
- Monitored multiple databases and TMG servers.
- Worked with the following clients Zuellig Pharma, Brenntag, Singapore sports school etc.
- Helped my team in resolving L2 issues like Exchange connectivity and mailbox related issues on clients environment and provided “Root cause analysis” for complex issues.
- Conducted and delivered training's coaching for my team.
- Identify and determine areas of improvement and initiate process improvement projects to increase productivity.
- Generate standard operation reports for Operations Manager and Service Delivery Managers