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Summary

Having worked for almost 4 years in the hotel, travel agency and airlines, I got a lot of experience in providing good services, communicating with customers and dealing with problems especially associated with travelling. I have confidence that I can be a qualified employee in your team. 

Work History

Sep 2010Dec 2010

Ramada Hotel 

Housekeeping: clean each room efficiently and properly within a limited time

May 2011Nov 2011

Shandong Haixia International Travel Agency 
  • Front office clerk : receive customers warmly and offer them professional travel advice and make sure they had pleasant trips.
  • Tour guide: take good care of every customer, provide them with fantastic explanations, satisfying food and beverage, transportation, shopping and accommodations.
Nov 2011May 2013

Shandong airlines 

Boarding Gate

  • Ensure every flight took off on time. During the delay period, answer passengers' questions patiently about the delayed flight and deal with special problems immediately.   

Check-in Counter

  • Help passengers check in the flight enthusiastically and efficiently within a high pressure working environment 

Education

20152016

Master of Tourism, Hotel and Event Management

The University of Queensland
20072011

Tourism Management

Shandong Institute of Business and Technology

Certifications

PADI Open Water Diver Certification

China Tour Guide

Volunteer Experiences

05/201605/2016

Bag drop

Tough Mudder Inc

I was responsible for collecting payment and ensuring that all bags are tagged with a numbered bag tag. Once Mudders come to collect their bag, I have to make sure each participant’s bag tag matches their bib number.The traits of this volunteer really need organized, logical, team oriented and patient.

10/201610/2016

Operation&Activities

RACQ LifeFlight

Help LifeFlight to organize "Family Fun Day" from the start to the end as one team member of Operation & Children activities group. This volunteer experience enabled me to develop the useful and practical skills and qualities such as organizing, logistics,team work and patience.