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Jet Skiing, Paintball, Automotive, PC Games, Console Gaming, Hunting, Fishing, Hiking, Boating, Paranormal, Metorology, Astronomy, Travel, Home Decor, Landscaping.

Work experience

Jul 2010Sep 2010

Technical Support / Customer Service

VSP Eyefinity / Officemate
  • Assist new and existing Officemate Optometry Software customers via phone or email.
  • Remote Assistance using Cisco Systems WebEx support software.
  • Installation / Troubleshooting of new or previous versions of Officemate.
  • Access to SQL Database conversion & maintenance.
Sep 2009May 2010

Tier II Techncal Support Agent

AT&T Internet Services

·18 Hour Call Center environment with 3000+ employees.

·Answer calls escalated from Tier I for residential & commercial customers.

·Assist AT&T field technicians, billing, line maintenance & provisioning.

Sep 2008Feb 2009

Network Administrator--Copier Technician

Inland Business Systems

·Manage servers & office workstations in-house and remotely.

·Network maintenance on wired & wireless LAN-WAN environment.

·Service, installation & troubleshooting of Konica Minolta copiers.

Jan 2007Sep 2008

Repair System Manager--Technical Support

Sunset Net Internet Services

·Helpdesk support for customers via telephone, real-time chat, & emails.

·Diagnose/Repair/Service PC and Macintosh systems & Internet set up.

·On-site repair/Internet service set up/Network troubleshooting & installation.


Charles Althoff

PC and Networking Client.

Vince Quaresima

Ex-Business Associate & Superior.

Mel & Doreen LaChapelle

PC and Netoworking Client.

Lisa Day

PC & Networking Client.

Peggy Marenco

PC and Networking client.

Bonnie Martin

PC Customer.

Burke Ray

PC & Networking Client.

Ruth Ann Morrison

PC and Networking Client.


Custom PC assembly, Laptop repair, Printer repair, DSL & Cable installation, CAT-5 networking cable assembly & troubleshooting, POTS telephone-data line troubleshooting, 2-Way satellite internet troubleshooting & installation, wired & wireless networking, PC troubleshooting & repair, 9x to Windows 7 basic to advanced setup & configuration, Server 2000 to 2008 basic to advanced setup & configuration, active directory & security implementation, SAP administration & use, Microsoft Office 97 to 2007 installation & use, disk imaging, hardware installation & upgrading, broad knowledge of software applications, remote administration & assistance, smart phone & PDA, Soldering & repair of PC boards and components, home theatre & multimedia.     


Aug 1995Jun 1997


Butte Community College

·Received Certificate of Excellence for 4.0 Grade Point Average.

·Computer Science Major; no Certificate or Degree to date.

·Graduated from Paradise High School 1991.

·Major Subjects Included: Electronics, Advanced Electronics, and Computers.