Randall Morrow

Randall Morrow

Objective

To apply for an IT, Customer Support, Sales, or Administration Position.

Interest

Jet Skiing, Paintball, Automotive, PC Games, Console Gaming, Hunting, Fishing, Hiking, Boating, Paranormal, Metorology, Astronomy, Travel, Home Decor, Landscaping.

Work History

Work History
Jul 2010 - Sep 2010

Technical Support / Customer Service

VSP Eyefinity / Officemate
  • Assist new and existing Officemate Optometry Software customers via phone or email.
  • Remote Assistance using Cisco Systems WebEx support software.
  • Installation / Troubleshooting of new or previous versions of Officemate.
  • Access to SQL Database conversion & maintenance.
Sep 2009 - May 2010

Tier II Techncal Support Agent

AT&T Internet Services

·18 Hour Call Center environment with 3000+ employees.

·Answer calls escalated from Tier I for residential & commercial customers.

·Assist AT&T field technicians, billing, line maintenance & provisioning.

Sep 2008 - Feb 2009

Network Administrator--Copier Technician

Inland Business Systems

·Manage servers & office workstations in-house and remotely.

·Network maintenance on wired & wireless LAN-WAN environment.

·Service, installation & troubleshooting of Konica Minolta copiers.

Jan 2007 - Sep 2008

Repair System Manager--Technical Support

Sunset Net Internet Services

·Helpdesk support for customers via telephone, real-time chat, & emails.

·Diagnose/Repair/Service PC and Macintosh systems & Internet set up.

·On-site repair/Internet service set up/Network troubleshooting & installation.

Skills

Skills

Various

Custom PC assembly, Laptop repair, Printer repair, DSL & Cable installation, CAT-5 networking cable assembly & troubleshooting, POTS telephone-data line troubleshooting, 2-Way satellite internet troubleshooting & installation, wired & wireless networking, PC troubleshooting & repair, 9x to Windows 7 basic to advanced setup & configuration, Server 2000 to 2008 basic to advanced setup & configuration, active directory & security implementation, SAP administration & use, Microsoft Office 97 to 2007 installation & use, disk imaging, hardware installation & upgrading, broad knowledge of software applications, remote administration & assistance, smart phone & PDA, Soldering & repair of PC boards and components, home theatre & multimedia.     

Education

Education
Aug 1995 - Jun 1997

N/A

Butte Community College

·Received Certificate of Excellence for 4.0 Grade Point Average.

·Computer Science Major; no Certificate or Degree to date.

·Graduated from Paradise High School 1991.

·Major Subjects Included: Electronics, Advanced Electronics, and Computers.