Jet Skiing, Paintball, Automotive, PC Games, Console Gaming, Hunting, Fishing, Hiking, Boating, Paranormal, Metorology, Astronomy, Travel, Home Decor, Landscaping.
To apply for an IT, Customer Support, Sales, or Administration Position.
Jul 2010 - Sep 2010
Technical Support / Customer Service
- Assist new and existing Officemate Optometry Software customers via phone or email.
- Remote Assistance using Cisco Systems WebEx support software.
- Installation / Troubleshooting of new or previous versions of Officemate.
- Access to SQL Database conversion & maintenance.
Sep 2009 - May 2010
Tier II Techncal Support Agent
·18 Hour Call Center environment with 3000+ employees.
·Answer calls escalated from Tier I for residential & commercial customers.
·Assist AT&T field technicians, billing, line maintenance & provisioning.
Sep 2008 - Feb 2009
Network Administrator--Copier Technician
·Manage servers & office workstations in-house and remotely.
·Network maintenance on wired & wireless LAN-WAN environment.
·Service, installation & troubleshooting of Konica Minolta copiers.
Jan 2007 - Sep 2008
Repair System Manager--Technical Support
·Helpdesk support for customers via telephone, real-time chat, & emails.
·Diagnose/Repair/Service PC and Macintosh systems & Internet set up.
·On-site repair/Internet service set up/Network troubleshooting & installation.
Aug 1995 - Jun 1997
·Received Certificate of Excellence for 4.0 Grade Point Average.
·Computer Science Major; no Certificate or Degree to date.
·Graduated from Paradise High School 1991.
·Major Subjects Included: Electronics, Advanced Electronics, and Computers.