Randall Miller


Currently responsible for stewardship of IT Operations for 900+ users over 48 locations, I have over 14 years of multi-site leadership experience building IT organizations from the ground up for a variety of industries. My strong background in both strategic leadership and hands-on technical operations make me uniquely qualified to manage every aspect of your IT Operations. My experience encompasses both exponentially growing and shrinking organizations, regional and national operations, and commercial, government and nonprofit sectors. Therefore, I bring elite best practices while working successfully within budget constraints. More importantly, I have consistently brought strategic and tactical direction to the IT Operations I have led, resulting in fantastic organizational turnarounds.

  • Strong Strategic Technology Leader
  • Cost Control with Impressive Results
  • Consistent Success in Building IT Organizations
Key Skills:Natural leader and decision maker × Superb technical and analytical abilities × Simplifies complex problems and effectively communicates technical information to non-technical people × Great attention to detail × Active listener × Impeccable work ethic × Remains calm under pressure × Known for doing the right thing, and not just the easy thing.

Work History

Work History
Aug 2003 - Present

Sr. Vice President / IT Project Manager

Security Bank of Kansas City

Turns company’s strategic vision into actionable steps in IT development and sustainability. Background creating desktop, client/server and networking solutions, with strong experience in IT asset and project management. Known by state examiners for establishing industry best practices. Incredible achievements in advancing technology, increasing reliability and improving processes, while containing costs.Successful at bridging communications between technical staff and non-technical business areas to achieve a higher level of functionality for each. Seeks solutions from the ground up, giving ownership of outcome to all levels. Architects current-technology infrastructure to support business initiatives.• Responsible for $1.8M budget, with capital budget of $1.5M.• Implemented technology to enable secure remote access, producing a 75% reduction in problem resolution time.• Oversees 10-20 projects concurrently across multiple locations.• Reduced recovery times from 12+ hrs per server to having all applications operational in under 4 hours, with file restoration from 4+ hours to <10>• Reduced outages 80%.• Slimmed network vendor cost 20%.• Slashed document imaging configuration purchase cost by 45%.• Tight invoice controls once resulted in $50K credits.• Centralized purchasing to lower PC acquisition cost by 15%.• Installed WAN optimization devices to increase network bandwidth while reducing cost by 1/3rd.

2003 - Present

Adjunct Instructor

Park University

Taught undergraduate classes in managing information systems, computer technology.

2003 - 2003

Adjunct Instructor

DeVry University

Taught undergraduate classes in LAN technologies & design, data communications.

1996 - 2002

Vice President for Information Technology

American Cancer Society

Intimately involved in building IT infrastructure in new construction from inception through completion. Early adopter of cloud technology concepts. • Able to recruit and retain top talent, even at below-market salaries, with 0% turnover for 15 months in high turnover industry.• Effectively supported regional growth of 35% staff over 2 years with no staff increase in IT.• Trimmed telephony cost by 50%.• Oversaw technology installation of nationwide Shared Services Center, which reduced report processing by 2/3rd.• Experience handling a large downsizing, successfully managing a budget decrease of 40-50%.



B. A.

Concordia University Chicago

M. A.

Webster University



Cost control

Effective communication