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To pursue a rewarding career  utilizing my skills and knowledge I have acquired as a Medical Office Administrator graduate


Customer Service
Inbound call center agent Outbound call center agent Escalate necessary calls Proper telephone etiquette
Office Procedures
Privacy Basics Patient Relations Communication Release of Patient Information  
Microsoft Word Microsoft Exel Medical Manager Internet Explorer  

Work experience

Nov 2006Feb 2009

Progressive Pulmonary Unit Secretary

Novant Health Presbytarian Hospital

Working as a Unit Secretary my job duties included:

  • Answering phones
  • Order entry
  • Admitting and discharging patients
  • Filing lab reports on charts
Sep 2004Jul 2005

Medical Receptionist

Family Medical Center of Temperance, MI

Working as a front office Medical Receptionist my job duties included:

  • Answering phones
  • Scheduling appointments
  • Data Entry
  • Insurance Verification
May 2003Sep 2004

Lead Pfizer HIV Patient Assistance Analyst

Working as the Lead Patient Assistance Analyst my job duties included:

  • Customer Service inbound call center
  • Verify income and insurance 
  • Approve and deny applications
  • Prepare monthly reports for the program


Jun 2002Feb 2003


I attended ACT College in the Medical Office Administration program and graduated with:

  • Medical Office Administration Diploma
May 1995May 1995


Signal Hill High School

I attended Signal Hill High School in the Adult Education Program upon completion i was awarded:

  • High School GED