Summary

CHIEF INFORMATION OFFICER

Visionary and goal-oriented Senior IT Executive offering over 20 years of demonstrated career success developing, executing merged business and IT strategies to promote organizational and operational growth; developing strategic plans for the utilization of cutting edge technology to support and drive the business needs.Extensive experience leading operations for Technology, Business Development and Application Development within a diverse range of situations, from CRM, ERP as well as SFA and CMS; consistently improving delivery times and service levels while reducing costs; excels at strategic planning, building high performance teams, project management, while implementing best practice methodologies and continuous improvement programs.

AREAS OF EXPERTISE

Profit & LossERP ImplementationAgile Development

BudgetingVendor ManagementChange Management

PMO ImplementationCRM ImplementationSFA Implementation

Internet/Intranet/ExtranetB2B/B2C eBusinessTeam Building

Startups/Turnarounds/AcquisitionsSecurity/Disaster PlanningR&D

Business ReengineeringTraining/ImprovementCost Containment

SELECTED ACHIEVEMENTS

  • Defined, implemented and managed major replacement of current ERP System – utilizing the ‘big bang’ approach to bring the project in on time and under budget.
  • Defined, implemented and managed CRM initiative utilizing Open Source software (Splendid CRM) – saving the organization over $25,000.00 in development and software costs.
  • Implemented the Agile Methodology for enhanced application development – resulting in reduced development time as well as reduced costs.
  • Reengineered existing business processes through Business process review meetings – saving organization over $75,000.00 in ERP application customizations.
  • Defined, implemented and managed major $25 million dollar CRM/CTI/SFA & CM initiative, including the creation of a PMO and implementation of improved, streamline procedures.
  • Defined, implemented and managed rollout of new Mitel phone system – utilized for inbound as well as outbound call center use.
  • Incorporated HIPAA Compliance knowledge - MedB Billing knowledge to the integration to core systems
  • Gartner’s 2001 CRM Excellence Award Winner; one of Information Week’s Top 100 Innovators (2001)
  • Created regionally focused Technical Advisory Boards, made up of the largest regional customers, gathering critical buy in from those customers.
  • Profiled in Information Age as one of the top 100 Technology Innovators.
  • Profiled in eWeek as an expert in eCommerce/CRM/eBusiness initiatives.
  • Created Integration Team to address the growing need of customers to have seamless purchasing/invoicing through the use of web based technologies.
  • Lead/Educated organization on SEO strategies as well as SEM methods.
  • Rebuilt lacking QA Department utilizing such tools as: WinRunner, Merant Dimensions (Change Management), Silk, APTest, QA Director and others.Instituted regression testing as well as version control policies.
  • Proficient in Project, Word, Excel, PowerPoint and Access, this includes working knowledge of JAVA, ASP, PHP, CFM, HTML, XML, EDI, WebMethods, C/C++, COM, .NET, Oracle, SQL, NAS, IPlanet, WebSphere, Unix, NT, Linux, Citrix and others.

Work History

Work History
1999 - Present

Vice President Business Development/Currently residing on the Board of Directors

AudioCast/ClearMeeting

An experienced leader in audio streaming and archiving on the Internet. By bringing audio to the customer's website, a proliferation of services is offered to a diversity of client profiles. Reporting directly to the CEO managed all avenues of technology development, marketing, sales and relationships.

  • Created/Collaborated Business/Financial/Marketing Plan for presentation to venture funds as well as angel funds for private placement
  • Created/Designed the award winning AVFlyer online meeting application.Built utilizing CFM, PHP technologies on a SQL database, this application can be used as an outsourced, web based application or installed on a network as an independent appliance
  • Created eCommerce initiative, allowing Clients to place web based orders and instantly start an online meeting without advanced reservations
  • Successfully navigated the organization through a business shift from standard webcasting to online meeting facilitation
  • Created development QA standards and a standard PMO to track development efforts
Sep 2008 - Present

CIO

Professional Medical, Inc

Since 1968 - a leading distribution partner servicing the Health Care Industry. Providing our customers with One Source of Best Value in medical supplies and equipment, blemish free Medicare Part B services, technology solutions and housekeeping equipment and supplies.

Manage staffing, budgeting, development, design and integration of applications and hardware systems for leading medical supplies distributor.P&L responsibility with multimillion dollar development budget, leading major change development as well as custom application development, capturing Business User needs in order to implement solutions designed to enhance profitability as well as productivity.

  • Defined, implemented and manager major re-implementation of failed ERP roll-out, including the recovery of failed database.
  • Defined, implemented and managed major replacement of current ERP system - including ground up requirements gathering and technical specifications.Negotiation of ERP contract, managed implementation costs as well as Organizational Change Management.
    • Implementation occurring in less than 1 year with no costs over-run.
  • Defined, implemented and managed CRM initiative utilizing Open Source software (Splendid) - saving organization an estimated $25K in development and software costs.
  • Built a PMO (utilized MS SharePoint Services) supported by an IT Steering Committee from the ground up.
  • Implemented Agile Methodology for enhanced development process, cost reduction and more accurate deliverables.
  • Redesigned IT Department salary structure to include: SMART Goals as well as Project Points that are tied to performance awards – reduced overall IT payroll by 20% by eliminating overtime/hourly payment structure.
  • Defined, implemented and managed rollout of new Mitel phone system - utilized for inbound as well as outbound call center activity.
Oct 2007 - Sep 2008

Director, IT/eCommerce

http://www.blockandcompany.com

Leading global distributor of money handling supplies; Leading global manufacturer of specialty bank & office products & leading global manufacturer of POS systems

Hold multifaceted responsibility within senior management role, tasked with providing critical direction and strategic leadership to bolster the business through technology enhancements. Leveraged expertise in project management, communications, negotiations and team leadership

  • Lead strategy & development of global internet presence for Block & Company including:
    • SEO Strategy, Social Networking Strategy & Customer Migration Strategy as well as Usability
  • Lead strategy & development of standalone IR (internet retail) site to utilize spare capacity at the Bristol, TN plant.Site is selling Messenger Bags – developed SEO Strategy, Social Networking Strategy, Marketing Strategy & Development Strategy – took total ownership
  • Lead strategy & development of two separate OEM sites design to take advantage of spare capacity in the Wheeling, IL Plant and Bristol, TN plants – including
    • SEO Strategy, Blog Strategy, Customer Awareness and Marketing Strategy
  • Lead strategy & development of SFA initiative – utilizing Salesforce.com, integrating to lagging ERP system as well as the web initiative.
  • Lead strategy & implementation of new phone system/call center for enhanced inbound and outbound calling capabilities.
  • Lead strategy & implementation of custom EDI solution designed to integrate with a variety of vendors and customers – driving down costs and increasing revenue flow.
  • Lead major overhaul of existing ERP system to integrate ‘near’ real time data with newly designed website.
  • Lead strategy & implementation of website redesign.
Aug 2004 - Oct 2007

Director Global eBusiness Development

Panduit Corp

Leading global manufacturer of electrical and networking components with over $1.5 billion in sales seeking to re-define its’ web presence and use of eBusiness technologies.

Oversee the major redesign and implementation of corporate global web initiative – resulting in a 30% increase in traffic and qualified leads. Global Initiative encompassed Europe (East & West), North & South America, AsiaPac, UK as well as Austrialia.

  • Developed/Lead/Managed comprehensive eBusiness Global Strategy that included:
    • Development of an Enterprise Portal (Oracle)
    • Competitive Web Analysis and Usability study
    • Distributor Extranet
    • Web site redesign/launch

·Solidified business ties with IT department – effectively repairing several years of damaged relationships thereby creating a more harmonious structure.

·Leveraged the use of Oracle Portal for external (B2B & B2C) as well as internal customers (B2E).

·Presented eBusiness Strategy directly to the Corporate Board, gaining approval for the nearly $10 million dollar project.

·Managed/Lead the drive for process improvement involving web related issues.

Jun 2004 - Aug 2004

eBusiness Development Manager/Contractor

isGroup

With a combined $3.0 billion in sales – the leading cooperative of independent office supplies dealers.

  • Lead/Managed complete site $250 K redesign/integration.
  • Lead/Managed design/implementation of $500 K Oracle Portal – including the integration of front and back-end systems, creating a seamless process from end user order to dealer PO.
2003 - 2004

Contractor

Best Buy Co. #308

The leading retailer of consumer electronic goods and services.

  • Lead/Managed the creation of a retail store Tech Bench, designed to support customer PC repair/customization.
  • Lead/Managed/Developed the “Best Buy for Business” store business plan outlining the initiative to pursue the SMB market.
2000 - 2003

Director eCommerce

Boise Office Solutions (Officemax)

The leading supplier of contract stationary with over $3.5 billion in sales, Boise Cascade Office Products launched an aggressive initiative towards a web based architecture and eCommerce.

  • Lead/Managed CRM, CM, SFA and CTI software selection and implementation in a record 2 years under the anticipated $25 million budget
  • Created PMO methodology and standards utilizing tools such as: MS Project, Visio and Journeyx
  • Developed extensive eCommerce/CRM B2B business and development plan
  • Managed major consulting firms efforts (CRM, CM, SFA & CTI), including: KPMG, MarchFirst and Peppers & Rogers (Change Management)
  • Developed “road show” to tout eCommerce and CRM (One Boise) initiative
    • Including Ongoing Globalization – improving site in over 5 languages
  • Developed proprietary B2B eCommerce application that began processing over $1.4 Million in orders daily in April of 2000; currently processing over $2.8 Million in orders daily
2000 - 2002

Board of Director Member

AssureBuy, Inc

AssureBuy, Inc., (sold in 2002 to BluePay) was a privately held developer of e-commerce systems and services focused on the transaction infrastructure. The company, an application service provider (ASP) allowing merchants to outsource the highly complex process of online order acceptance, validation, secure payment processing, fraud prevention, customer service and fulfillment.

1997 - 1999

Manager of Business Development

BIT Software

$2.5 million dollar creator/producer of The Maestro Commerce Suite, the award winning eCommerce application marketed to End Users (such as Northern Trust) as well as Resellers.Reporting directly to the CEO managed all avenues of application development, business development and sales.Built up company to the point of being sold to Front Range Technologies.

  • Created/Designed the Maestro Commerce Suite application originally developed utilizing PowerBuilder, JAVA technologies and eventually transitioned to the web utilizing ASP technologies
  • Directed/Created/Designed award winning collateral sales and marketing materials with outside design consultant
  • Established critical relationships with Microsoft, Compaq, Xerox, Xceed and others
  • Created/Designed trade show booth
  • Created/Collaborated Business/Financial Plan
1994 - 1995

Central Regional Sales Manager

1991 - 1994

National Sales Manager/General Manager

Chicago Fittings Corporation
1989 - 1991

Regional Sales Manager

Kanaflex Corporation of Illinois
1987 - 1989

Sales Representative

Taubensee Steel & Wire Co

Education

Education

Continuing Education

Continuing Education

Solution Selling: Creating Buyers in Difficult Selling Markets, Michael Bosworth Training

IS Project Management Training

Leadership 2000

Leadership 2001

Leadership 2002

The Five Faces of Genius

Peppers & Rogers One to One eMarketing

Various technical courses including: Windows, Unix, JAVA, WebMethods, XML, XSLT, and WebSphere

Various Sales training courses including: Dunn & Bradstreet, Zig Zigglar & Norman Peale

Bachelor of Arts Courses

Columbia College