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Work experience

Jul 2012Present

Customer Service Rep

Pier1 Imports
  • Answering incoming calls from customers and store
  • Provided various support tasks such as email and Express Request
  • Involved in most recent QA stretch team, mentoring and monitoring new agents
  • Assisting other agents using knowledge of position and Pier1 policy 
Feb 2009Apr 2012

Customer Service Lead

  • Solving escalated customer issues
  • Mentoring agents, providing feedback to Supervisor team
  • Maintaining bulk order process
  • Maintaining premium items
  • Assisted with agent schedules 



Distinguished High School Diploma 

Paradise ISD

Advanced High School studies inincluding some college coursework


Technical Knowledge 

I am able to learn new systems quickly, and adapt to changes in technology.

Verbal communication skills

I am able to effectively communicate with others in difficult situations.