Matthew K. Rowe

Work History

Work History

Customer Service Rep

Jul 2012 - Present
Pier1 Imports
  • Answering incoming calls from customers and store
  • Provided various support tasks such as email and Express Request
  • Involved in most recent QA stretch team, mentoring and monitoring new agents
  • Assisting other agents using knowledge of position and Pier1 policy 

Customer Service Lead

Feb 2009 - Apr 2012
GameStop
  • Solving escalated customer issues
  • Mentoring agents, providing feedback to Supervisor team
  • Maintaining bulk order process
  • Maintaining premium items
  • Assisted with agent schedules 

Education

Education

Distinguished High School Diploma 

1999 - 2003
Paradise ISD

Advanced High School studies inincluding some college coursework

Skills

Skills

Technical Knowledge 

I am able to learn new systems quickly, and adapt to changes in technology.

Verbal communication skills

I am able to effectively communicate with others in difficult situations.