Nguyen Hoa Trang

Sales executive

Work experience

Work History
Feb 2015 - Sep 2016

Assistant Branch Director

EMPEROR CRUISES
  • Assist Branch Director to operate the branch in line with company procedures and policies.
  • Provide warm, friendly and welcoming atmosphere for both employees and customers.
  • Set up the meeting with partner/ team members and make meeting minute.
  • Attending meeting, conferences, trainings (BNI, Wine tasting, Port authority,
    Khanh Hoa Tourism Promotion Information Center...)
  • Interview, finding and hiring the best-qualified candidate.
  • Support sales promotion activities including promotional campaigns, marketing events, and trade shows.
Jan 2015 - Mar 2016

Sales Executive

EMPEROR CRUISES
  • Strictly follow the process of the company and provision of customer services

  • Keep, develop a productive partnership with travel agents, tour operators, MICE planners.

  • Communicate with clients in the most effective ways. Customer Retention Management (CRM) campaigns including segmented email campaigns, brochure launches & direct sales activity.

  • Prepare and/or attend the trade shows, sales calls, events if required.

  • Set up, agree and execute performance against all KPI, Monthly, Quarterly and Annually.

  • Actively resolve and investigate customers feedback, issues and queries
    Daily work with experiences manager/director on board, captain to improve customer’s experience.

  • Arrange media and fam trips for travel professionals, both domestic and international TOs, TAs.

  • Escort and join cruises to take care VIP clients, big groups, charters when necessary

Aug 2013 - Aug 2014

Sales Staff

NIMEX SERVICES & CONSULTING CO., LTD
  • Consulting of services related to

  • Import, export, international express deliveries  and customs clearance.

  • Providing air waybill (AWB), express delivery service of TNT/ DHL. Maintaining customer contact through skype, gmail, phone.

  • Building better customer relationships. Providing the useful and relevant information to customer.

  • Tracking shipments.

Sep 2013 - Jun 2014

Import-Export Staff

HOANG HAI CO.,LTD
  • Researching on the tuna supply chain.

  • Checking and preparing import/ export documents.

  • Preparing the purchasing/ production plan.

  • Managing orders and controlling of order fulfillment.

Education

Education
Sep 2010 - Jul 2014

Bachelor # Very good # Commercial Business

NHA TRANG UNIVERSITY

Award

  • Academic scholarships encourage students have good score of Nha Trang University (8 semesters).
  • Commendation of Nha Trang University for graduate students classified as very good.
  • Certificate of participation in International Collaborative Consulting Project of Global Leader Center (Ohio University).

INTERNATIONAL COLLABORATIVE CONSULTING PROJECT

  • Between the Department of Economics at Nha Trang University and the Global Leader Center at Ohio University
  • Exchange with students from the Global Leader Center at Ohio University. Research on business incubators.
  • Build the business incubator model for Nha Trang University. Prepare the report and have a presentation about this project