I am passionate about learning and improving myself. Therefore, I don't hesitate to work hard, listen and learn from other people. Can work independently or on a team.
Keywords: Responsible, patient, honest, active and always smiling.
Strictly follow the process of the company and provision of customer services
Keep, develop a productive partnership with travel agents, tour operators, MICE planners.
Communicate with clients in the most effective ways. Customer Retention Management (CRM) campaigns including segmented email campaigns, brochure launches & direct sales activity.
Prepare and/or attend the trade shows, sales calls, events if required.
Set up, agree and execute performance against all KPI, Monthly, Quarterly and Annually.
Actively resolve and investigate customers feedback, issues and queries
Daily work with experiences manager/director on board, captain to improve customer’s experience.
Arrange media and fam trips for travel professionals, both domestic and international TOs, TAs.
Escort and join cruises to take care VIP clients, big groups, charters when necessary
Consulting of services related to
Import, export, international express deliveries and customs clearance.
Providing air waybill (AWB), express delivery service of TNT/ DHL. Maintaining customer contact through skype, gmail, phone.
Building better customer relationships. Providing the useful and relevant information to customer.
Researching on the tuna supply chain.
Checking and preparing import/ export documents.
Preparing the purchasing/ production plan.
Managing orders and controlling of order fulfillment.