Summary

A multi-vendor Voice /Network Architect Engineer & Project Manager who has more than 25 years of diversified voice, data & telecommunications experience, including planning, design, integration and support.

Work History

Work History

Sr. Voice Engineer

Telwares, Inc.

A Senior Voice / Data Engineer and Project Manager, which worked with various fortune 100 companies and corporations to assist them with their voice and data communications suite. Performed all aspects of solutions development in support of client engagements. Performed detailed analysis of service provider proposals, contracts, amendments, etc. Developed and documented solutions and project strategies which would provide optimal results for the client in balancing key operational, technical, financial and contractual requirements. Presented recommended strategy and detailed analysis throughout the engagement and as events warrant.

Worked as a lead Program / Project Manager overseeing various data collection methods and procedures. Managed team in the development of the network design, integration and hand-off into a steady state mode. Documented and mapped gap analysis, transfer to operations documents, and training materials both for end-users and technical staff.

Feb 2008 - Sep 2010

Sr. Voice Architect Engineer

AT&T

Consulted with the customer to recommend equipment upgrades and network topology and configuration changes based on network performance and needs of users for fortune 25 corporation worldwide call center, consulted in the planning, designing, integration & testing phases of this 2,500 agent which was geographically spread around the world in 12 call-centers.

Also was asks to design, integrate and test other IBM fortune 25 worldwide customers Avaya to Cisco integration. Utilized project management skills & training to lead aspects & portions of the integrations. Including but not limited to S.O.W., Integration Test Plans, Transfer to Operations (TTO), etc. Hands on with configurations of Avaya CM 3.x, Nice, Avaya AIM, Network Region setup, design, QOS schemes, etc. Other projects followed which would include more hands on design and integration utilizing certified skill sets.

Dec 2005 - Feb 2008

Sr. Voice Architect Engineer

IBM

Consulted with the customer to recommend equipment upgrades and network topology and configuration changes based on network performance and needs of users for fortune 25 corporation worldwide call center, consulted in the planning, designing, integration & testing phases of this 2,500 agent which was geographically spread around the world in 12 call-centers.

Also was asks to design, integrate and test other IBM fortune 25 worldwide customers Avaya to Cisco integration. Utilized project management skills & training to lead aspects & portions of the integrations. Including but not limited to S.O.W., Integration Test Plans, Transfer to Operations (TTO), etc. Hands on with configurations of Avaya CM 3.x, Nice, Avaya AIM, Network Region setup, design, QOS schemes, etc. Other projects followed which would include more hands on design and integration utilizing certified skill sets.

Sep 2004 - Nov 2005

Lead Voice & Data Engineer

Department of Homeland Security

Asks to consult with various emergency management centers throughout the United States then work on the design, planning, lab certification, field testing & presentation to U.S. Department of Homeland Security on a disaster recovery plan, which would allow each E-911 center to have two fail-over centers as back-up. Would lead a 6-person discovery & design team to design a voice & data solution for emergency services, which included local E-911 PSAP disaster recovery methods for standards documentation. Led this team of four Avaya & Cisco Engineers as well as two Avaya Design Engineers in this R&D effort. Was asks to define current network and application integration architecture, Leverage networking technology to increase security and availability, and design, test & recommend a full triple redundant E-911 system to The United States Department of Homeland Security Technology board.

Oct 2003 - Sep 2004

Cisco / Avaya Subject Matter Expert

Cincinnati Bell Technology Solutions

Contract position (1 Year or Less) to act as the Single Point of Contact and the Voice Escalation Subject Matter Expert for both Cisco & Avaya platforms in a team of 57 voice & data architects, field technicians, installers & project managers. Contract was in support of General Electric Aircraft Plants (3) in the U.S. Customer was moving from Avaya Definity G3 Multi-Site Solution to a Centralized Cisco CallManager Solution.

Sep 1999 - Sep 2004

Certification Engineer

Lucent Technologies Inc

Moved over with Ascend Communication after Lucent Technologies purchased the company. Was assigned to Network Knowledge Center in Denver, CO and Highlands Ranch, CO. Would become one of the fastest in organization to climb to a A-5 Level Manager. Was assigned to high profile projects, which required around the clock support and personnel. Would achieve all tasks on time or before.

Demonstrated eagerness to succeed in the industry of Telecom, thus giving management reason to promote and assign such projects as The 2002 Winter Olympics Network Operations Center Design and Integration in Salt Lake City UT, September 11, 2001 Disaster recovery efforts in New York City as Lead Transport & Trouble engineer of all transport (Analog & Digital), and The Time Werner Fiber Rings in Houston Texas certification where goals were to deploy and test BLSR ring with NKC Notify Sensors & Probes.

Attended Lucent 5ess school, Lucent Soft-switch School, Titan 5500 Programming, PathStar Training, Project Management Boot Camps, Lucent DACS programming, as well as Cisco Basic Courses to obtain my first Cisco Certifications.

Education

Education
Oct 1988 - Aug 1991

Associates

Calhoun Community College

Skills

Skills

Voice Architect

Project Management

Certifications

Certifications

ACA

Avaya

ACS

Avaya

ACE

Avaya

MCSE

Microsoft

PMP

Project Management Institute
Sep 2013

CCVP

Cisco Systems, Inc
Feb 2012

CCNP

Cisco Systems, Inc.

References

References

Billy Lenox

Royce has a striking combination of intelligence, drive, and customer focus. He is always willing to go the extra mile and often does without being asked. His work shows a keen grasp of the multitude of technologies of the VOIP Communities and he always drives a compelling solution for his clients. I learned a great deal from him. He was always patient and made sure to explain everything in detail. Royce's expertise spans a wide range of technical and philosophical fields, and his grasp of complex systems stretches well beyond computer hardware.

Boe Yeager

Royce played a key roll of the VoIP implementation for the GM Cars account, integrating Cisco and Avaya IP stations with an Avaya-based S8710 switch. Royce performed a key roll in the establishment of the TFTP servers and switch/station programming for the customers 200+ help desk agents.

Orlando Zuluaga

Royce technical experience, leadership, dedication, professionalism, communication skills and can-do attitude has been critical for the successful implementation of multiple IPT projects including global projects.

RL Poston

Royce is a true professional in every sense of the term. His knowledge of his field is remarkable, his delivery is clear, concise, and relaxed, his demeanor is without reproach. I sought for opportunities to work with Royce, and will do so in the future.

Trudy Nyden

I have worked with Royce on a number of large global projects. Royce's technical expertise is outstanding and he has a great ability to interact at a business level as well as at an engineering level. Royce is a true team player who always puts the needs of the client first. I look forward to working with him on many more projects