Roy Chaoul

  • Beirut - Lebanon

IT / Production Control

Work History

Work History
Nov 2011 - Present

Production Control

Bank of Beirut

Description:

  • Provide guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software.
  • Coordinate application migration process through non-Production and Production environments according to Change Management policies and procedures.
  • Monitor ticket queues to ensure changes and non-production environment service requests are properly prioritized and worked according to priority.

Main Responsibilities:

  • Provide efficient service, control, security of production activities and support for local management and users in order to meet organizational needs.
  • Manage the maintenance of control systems on data flowing.
  • Ensure control of data access, integrity and availability between applications and optimum system performance.
  • Provide End-User support and technical assistance on hardware and software including analysis, recommendations and systems installation.
  • Support and administer data retention, recovery and production job schedule environments. 
  • Perform continuous analysis of production jobs, backup processes, system monitors and server availability and provide solutions working with all groups impacted.
  • Ensure procedure completion, collaborate with other departments and provide a back up for the help desk.
  • Supervise IT Operators.
Nov 2006 - Oct 2011

IT Operator

Bank of Beirut

Description:

  • Monitor and control computer systems including batch processing.
  • Maintain system performance, online availability, system backups and all the systems and applications documentation.
  • Respond to operating and error messages in addition to assisting personnel with computer problems.

Main Responsibilities:

  • Generate various reports, statements and take backup of data as specified.
  • Perform all the day end, month end, quarter end, half year-end activities as provided by the system including calculation of interest, balancing of books.
  • Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
  • Record information such as computer operating time, problems that occurred, and actions taken.
  • Observe peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

Education

Education
2008 - 2011

B.Sc - Computer Science

Modern University for Business and Science, Hamra - Lebanon
2000 - 2003

Diplôme de Technicien Supérieur (T.S) in Systems & Networking

Ecole Technique Des Sciences Touristiques Et Commerciales, Dekwaneh - Lebanon.
1997 - 2000

BAC II with focus on Experimental Sciences

Sin El Fil Official High School, Sin El Fil - Lebanon.

Training

Certifications