I am looking for a customer focused job. I have had many years working for the public and have won awards for excellence in sales.
Reading and computers.
Jun 2003 - Present
Write resumes and other documents for my clients.
Oct 2000 - Jun 2003
Customer Service Representative
Customer Service RepresentativeResponsible for dealing directly with insured members and physicians concerning claims resolutions and benefit coverage questions.Customer problem resolution and claims processing.Authorized payment of unpaid claims.Explained benefit coverage to members and physicians.Created new customer benefit templates for the “Internet Benefits at a Glance” web page.Prepared and sent out form letters to customers concerning cancellations of benefits.Answered calls on company switchboard.
Jun 1995 - Oct 2000
Shift ManagerSupervised staff of ten.Scheduled staff.Data entry, cash closings and reconciliations of deposits.Improved displays and organization of staff.
Jan 1993 - Jun 1995
Assistant ManagerSupervised staff of ten.Scheduled staff.Data entry, cash closings and reconciliations of deposits.Improved displays and organization of staff.