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Work Experience

June 2015Present

Collection Manager

Debt Collection Agency a part of B2Holding

- supervising the call center activity;
- creating and implementing the call center collection strategy;
- coordinating and monitoring the activity of call center team and portfolio management specialist;
- monitoring specific operational reports;
- monitoring and take part in the recruitment process;
- setting up training sessions for new-entry employees;
- setting operational and strategic objectives;

Mar 2015June 2015

Recruiter

Credius IFN SA

- writing and posting recruitment notices;
- interviewing candidates and proposing further recommendations;
- active involvement in HR department projects.

Oct 2014May 2015

Office Manager

FranklinCovey Romania (FCRO Training)

-scheduling the workshop's, consultant’s and manager's agenda;
-translating training materials and participates at the localization of FranklinCovey’s training know-how in Romania;
-participating actively in all marketing activities and events set-up;
-administering the clients' accounts for the on-line training platform;
-administering FranklinCovey’s local on-line evaluation system.

Jan 2012Jun 2014

Collection Process Manager

Top Factoring

-creating and monitoring collection and call center strategies;
-tracking specific performance indicators during the collection processes;
-setting goals and creating incentive systems;
-coordinating and monitoring a team of team leaders;
-participating in internal assessment sessions in order to recruit team leaders.

Nov 2008Dec 2011

Senior Team Leader Collection

Top Factoring

-overseeing the entire call center activity together with other STL;
-ensure the performance of customer requirements to a higher level through efficient coordination of subordinate staff;
-participation in meetings with clients;
-training, providing support and promote team spirit and professional attitude within the team;
-participate in the recruitment process of collection agents;
-actively participate in motivating employees by sending proposals to the Operation Manager and recommends people who had outstanding performance;
-actively participate in the evaluation of subordinate employees and informing them about the individual's achievement targets.

Aug 2008Nov 2008

Early Collection Team Leader(project-based)

Ge Money

-communicates department updates to management in weekly updates;
-monitors closely team members performance and responsible for coaching and supporting them;
-building team loyalty and commitment;
-interviews collection officers new candidates.

May 2007Jun 2008

Collection Team Leader

KRUK International

-coordination, motivation and support given to the team in order to achieve and over fulfill the set-up target;
-recruiting and training for new employees;
-developing personalized collection strategies for customers who are part of the team portfolio;
-preparing weekly, monthly reports or at the request of clients;
-maintaining relationships with clients.

Oct 2006May 2007

Senior Collection Officer

Credit Europe Leasing

-coordinating the collection team;
-preparing weekly and monthly activity reports;
-preparing the plan of action that will be applied in case of customers with outstanding rates.

May 2005Oct 2006

Senior Collection Officer

Eos Ksi Romania

-processing the cases coming from client;
-drawing up detailed weekly reports on the amounts recovered, at the request of the client;
-preparing monthly reports on activities for the assessment team assigned to the client;
-recruiting and providing training for new employees;
-support given to the other members of the team in order to improve their collection activity.

Sep 2004May 2005

Legal Advisor

District's 2 Town Hall Bucharest

-conclude commercial contracts;
-maintain relationship with the Registry of Commerce.

Education

20042005

Master LAW

The Nicolae Titulescu University of Bucharest
20002004

Bachelor's degree LAW

The Nicolae Titulescu University of Bucharest

Certifications

Nov 2014Nov 2014

The 7 Habits of Highly Effective People

FranklinCovey Romania
Sep 2014Sep 2014

Train the trainers

Euro Best Team
Apr 2011Apr 2011

Leadership

Extreme Training
June 2015June 2015

How to be a real succes

Owen Fernandes