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  • Bucharest
  • +40742678588

Roxana-Florentina Bia

Collection Manager

Work Experience

June 2015Present

Collection Manager

Debt Collection Agency a part of B2Holding

- supervising the call center activity;
- creating and implementing the call center collection strategy;
- coordinating and monitoring the activity of call center team and portfolio management specialist;
- monitoring specific operational reports;
- monitoring and take part in the recruitment process;
- setting up training sessions for new-entry employees;
- setting operational and strategic objectives;

Mar 2015June 2015


Credius IFN SA

- writing and posting recruitment notices;
- interviewing candidates and proposing further recommendations;
- active involvement in HR department projects.

Oct 2014May 2015

Office Manager

FranklinCovey Romania (FCRO Training)

-scheduling the workshop's, consultant’s and manager's agenda;
-translating training materials and participates at the localization of FranklinCovey’s training know-how in Romania;
-participating actively in all marketing activities and events set-up;
-administering the clients' accounts for the on-line training platform;
-administering FranklinCovey’s local on-line evaluation system.

Jan 2012Jun 2014

Collection Process Manager

Top Factoring

-creating and monitoring collection and call center strategies;
-tracking specific performance indicators during the collection processes;
-setting goals and creating incentive systems;
-coordinating and monitoring a team of team leaders;
-participating in internal assessment sessions in order to recruit team leaders.

Nov 2008Dec 2011

Senior Team Leader Collection

Top Factoring

-overseeing the entire call center activity together with other STL;
-ensure the performance of customer requirements to a higher level through efficient coordination of subordinate staff;
-participation in meetings with clients;
-training, providing support and promote team spirit and professional attitude within the team;
-participate in the recruitment process of collection agents;
-actively participate in motivating employees by sending proposals to the Operation Manager and recommends people who had outstanding performance;
-actively participate in the evaluation of subordinate employees and informing them about the individual's achievement targets.

Aug 2008Nov 2008

Early Collection Team Leader(project-based)

Ge Money

-communicates department updates to management in weekly updates;
-monitors closely team members performance and responsible for coaching and supporting them;
-building team loyalty and commitment;
-interviews collection officers new candidates.

May 2007Jun 2008

Collection Team Leader

KRUK International

-coordination, motivation and support given to the team in order to achieve and over fulfill the set-up target;
-recruiting and training for new employees;
-developing personalized collection strategies for customers who are part of the team portfolio;
-preparing weekly, monthly reports or at the request of clients;
-maintaining relationships with clients.

Oct 2006May 2007

Senior Collection Officer

Credit Europe Leasing

-coordinating the collection team;
-preparing weekly and monthly activity reports;
-preparing the plan of action that will be applied in case of customers with outstanding rates.

May 2005Oct 2006

Senior Collection Officer

Eos Ksi Romania

-processing the cases coming from client;
-drawing up detailed weekly reports on the amounts recovered, at the request of the client;
-preparing monthly reports on activities for the assessment team assigned to the client;
-recruiting and providing training for new employees;
-support given to the other members of the team in order to improve their collection activity.

Sep 2004May 2005

Legal Advisor

District's 2 Town Hall Bucharest

-conclude commercial contracts;
-maintain relationship with the Registry of Commerce.



Master LAW

The Nicolae Titulescu University of Bucharest

Bachelor's degree LAW

The Nicolae Titulescu University of Bucharest


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