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Romanian living in Athens, Greece for the past 6 years.

Brief: passionate about travelling; eternal seeker of perfectionism; in love with people beautiful minds; Ibest friend and an absolute professional.

Work experience

Dec 2014Present

Dell Customer Service Agent


Exceptional Customer Service is always about the customer — it’s understanding and responding to their needs — making them feel special. 

Communication (take inbound calls; emails; register reported issues)

Solution provider (resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources)

Risk Management: identify and report fake demands; stolen systems; non-existent problems;

Personal engagement:  respond to issues quickly with empathy; build loyalty; exceed customer’s expectations 


Dec 2010Nov 2014

Digital Brand Manager


Project Management (budgeting, Brand strategy,

communication/content strategy, risk management)

Community Management (identify, engage, reward Brand lovers)

Team Administration (designers, developers, copywriters, community)

Creative Planning (find creative ideas to implement Brand’s

monthly/annual marketing plan into Social Media world)

Word of Mouth Marketing (detect best ways to spread around Brand


Reporting, analytics, presentations

Market Research (competitors, Brand positioning, opportunities)


Oct 1999Jun 2003


Faculty of Foreign Languages and Literature, Spiru Haret, Bucharest



Romanian: native speaker; Greek: conversational fluent; English: advanced

Driving License

Clean driving license since 1999- Romania