Download PDF

CURRICULUM VITAE

Romanian living in Athens, Greece for the past 6 years.

Brief: passionate about travelling; eternal seeker of perfectionism; in love with people beautiful minds; Ibest friend and an absolute professional.


Work experience

Dec 2014Present

Dell Customer Service Agent

Teleperformance

Exceptional Customer Service is always about the customer — it’s understanding and responding to their needs — making them feel special. 

Communication (take inbound calls; emails; register reported issues)

Solution provider (resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources)

Risk Management: identify and report fake demands; stolen systems; non-existent problems;

Personal engagement:  respond to issues quickly with empathy; build loyalty; exceed customer’s expectations 

 

Dec 2010Nov 2014

Digital Brand Manager

Xplain

Project Management (budgeting, Brand strategy,

communication/content strategy, risk management)

Community Management (identify, engage, reward Brand lovers)

Team Administration (designers, developers, copywriters, community)

Creative Planning (find creative ideas to implement Brand’s

monthly/annual marketing plan into Social Media world)

Word of Mouth Marketing (detect best ways to spread around Brand

values/campaigns/promotion)

Reporting, analytics, presentations

Market Research (competitors, Brand positioning, opportunities)

Education

Oct 1999Jun 2003

College

Faculty of Foreign Languages and Literature, Spiru Haret, Bucharest

 

Languages

Romanian: native speaker; Greek: conversational fluent; English: advanced

Driving License

Clean driving license since 1999- Romania