Dell Customer Service Agent
Exceptional Customer Service is always about the customer — it’s understanding and responding to their needs — making them feel special.
Communication (take inbound calls; emails; register reported issues)
Solution provider (resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources)
Risk Management: identify and report fake demands; stolen systems; non-existent problems;
Personal engagement: respond to issues quickly with empathy; build loyalty; exceed customer’s expectations