Ross Knight is the Assistant Director of Admissions at Idaho State University. He currently manages a team of 6 staff and 5 students responsible for processing over 6000 admissions applications. He is responsible for data analysis for the department.
He began his career in 2011, working for a major sporting good retailer as a sales manager for a 4 million dollar a year store. He then transitioned to admissions at ISU. He has served as an Admissions Advisor serving students in Idaho and across the country. In 2015 he was promoted to Assistant Director of Admissions, the position he now holds.
An alumnus of Idaho State, he graduated in 2010 with a BS in Communication. He was in a variety of leadership roles as a student from student body president to club secretary for the American Fisheries Society.
He is currently a MA in Communication with a Public Affairs emphasis candidate. He serves on the North West Ellucian Users Group Board.
Advanced in Access, Excel, Word, and Powerpoint
Public Relations and Crisis Management
Assistant Director of Admissions, Operations and Systems
Idaho State University
Promoted to Assistant Director, through a national search, following demonstrated competence in leadership, operations, and data management
Responsible for all data, processes, reporting, and information related to the admissions cycle
Manages the processing of over 6,000 undergraduate applications a year
Increased application processing efficiency by 46% year over year
Oversee processessing of freshman, transfer, non-degree, re-admit, post-baccalaureate, and pharmacy applications
Currently serving as the Admissions Technical Lead on implementation of Ellucian CRM Recruit, a Constituent Resource Manager
Maintains undergraduate statistics and reports to support admissions processing and communication.
Developed short and long term admissions goals in conjunction with university objectives and initiatives
Collaborates with campus leaders to enhance inter-department workflow
Standardized operations through the implementation of training guides, work flows, and business process plan
Leads a team of 6 admissions staff and 5 students providing supervision, training, and professional development
Dec 2012May 2015
Idaho State University
Updated and maintained important admissions reporting, including statistics on demographics, applications, and prospects at different parts of the recruitment process.
Implemented Access database to assist in tracking hundreds of prospective student through the recruitment cycle
Cultivated positive relationships with 30 local counselors from various schools to host school visits and events
Worked with a team to plan and successfully execute 10 plus events a year ranging from 10-300 plus students and parents
Maintained contact with hundreds of prospective student throughout the recruitment cycle
May 2011Dec 2012
Lead a team of 3 managers and 10-15 sales associates to a 59% sales increase to budget
Created and nurtured relationships with local sports and civic organizations to host 6 in store events
Coordinated the review and implementation of company policies and procedures
Consistently lead the regional average by 10 points in customer experience