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Eight years of knowledge and expertise in Claims operations in the Auto Insurance Industry. A very eager and highly motivated individual yearning to work for a company succeeding dedicated years of employment.

Work experience

Feb 2003Nov 2011

Claims Operations Associate

Allstate Insurance Company, Roseville CA

Lead processor for the Represented Bodily Injury Claims Unit. Assisted Staff Counsel and Claim Adjusters with various duties - expense payments, medical payments, creating legal files and/or correspondence, and all other litigated/arbitration related duties. Handled internal control compliance duties. Primary office supply coordinator; Lead DMV processor; Issued Manual Checks, Off-site file storage retention management. On-site office Tech support.

  • Handled Internal Control requirements for check control operator duties
  • Analyzed and assigned new claim assignments to appropriate claim file handlers
  • Processed litigated and arbitration files to include handling expense check payments, created and sent virtual/physical claim files to legal counsel, processed medical payments, obtained medical records, created and sent legal correspondence, mail drop file
  • Utilized B2B procurement/supply inventory responsibilities
  • Maintained file storage rooms and closed files in accordance with internal control requirements to include required reconstruction processes
  • Handled special assignments as requested including back-up of other core support personnel to help ensure ongoing work flow and positive work environment
  • Monitored and maintained office equipments including fax machines, printers. computers, phones, etc, to ensure good working condition
  • Interacts with maintenance vendors as requested
  • Data entry and processed medical bill payments
  • Primary DMV processor for the office
  • Performed various support functions to include daily fax distribution, identifying and distributing incoming mail, maintaining drop file mail per requirements, and processing outgoing mail
  • Created forms, made photocopies, scanned documents, converted physical files to virtual



Santa Rosa Junior College

Santa Rosa, CA



Centro Escolar University, Manila, Philippines


High School Graduate

St. Paul College of Paranaque HS, Manila, Philippines