• 707 Sammy Way, Rocklin CA
  • (916) 824-2156
  • RossielledelaCruz@outlook.com;
Rossielle Dela Cruz

Rossielle Dela Cruz


Eight years of knowledge and expertise in Claims operations in the Auto Insurance Industry. A very eager and highly motivated individual yearning to work for a company succeeding dedicated years of employment.

Work History

Work History

Claims Operations Associate

Feb 2003 - Nov 2011
Allstate Insurance Company, Roseville CA

Lead processor for the Represented Bodily Injury Claims Unit. Assisted Staff Counsel and Claim Adjusters with various duties - expense payments, medical payments, creating legal files and/or correspondence, and all other litigated/arbitration related duties. Handled internal control compliance duties. Primary office supply coordinator; Lead DMV processor; Issued Manual Checks, Off-site file storage retention management. On-site office Tech support.

  • Handled Internal Control requirements for check control operator duties
  • Analyzed and assigned new claim assignments to appropriate claim file handlers
  • Processed litigated and arbitration files to include handling expense check payments, created and sent virtual/physical claim files to legal counsel, processed medical payments, obtained medical records, created and sent legal correspondence, mail drop file
  • Utilized B2B procurement/supply inventory responsibilities
  • Maintained file storage rooms and closed files in accordance with internal control requirements to include required reconstruction processes
  • Handled special assignments as requested including back-up of other core support personnel to help ensure ongoing work flow and positive work environment
  • Monitored and maintained office equipments including fax machines, printers. computers, phones, etc, to ensure good working condition
  • Interacts with maintenance vendors as requested
  • Data entry and processed medical bill payments
  • Primary DMV processor for the office
  • Performed various support functions to include daily fax distribution, identifying and distributing incoming mail, maintaining drop file mail per requirements, and processing outgoing mail
  • Created forms, made photocopies, scanned documents, converted physical files to virtual



Santa Rosa Junior College

1999 - 2001
Santa Rosa, CA


1996 - 1998
Centro Escolar University, Manila, Philippines

High School Graduate

St. Paul College of Paranaque HS, Manila, Philippines