Rosie Cochrane

Rosie Cochrane

Interest

Reading, biking, crosswords, camping, interior design, walking the world's greatest Golden Retriever, cheering for my son's rock band and my daughter's drama class, enjoying life!

Summary

As an experienced customer service advocate who believes in providing extraordinary customer care, I'm interested in opportunities to contribute to worthwhile organizations in the Eugene area.

Education

Education

Work History

Work History
Sep 2008 - Present

Customer Service Representative

Register-Guard Newspaper
  • Currently serving as a well-regarded senior member of the circulation and customer service team at Eugene's daily newspaper
  • Responsible for helping customers by phone, email, and in person
  • Adept at assisting and calming sometimes frustrated and impatient customers
  • Mastered the company's electronic and paper-based procedures
  • Consistently answer the highest volume of calls among all team members
  • Top ratings in all performance reviews
2001 - 2008

Parent Volunteer

Parker Elementary School
  • Stay-at-home mom raising two bright and busy kids, both now teenagers
  • Nearly constant volunteer at the kids’ grade school
  • Assisted teachers with class preparation, small-group instruction, field trips, special projects, and more
  • Led small groups of students in projects and instruction
2004 - 2004

Instructional Assistant II

Eugene School District 4J
  • Worked as a part-time teaching assistant for Eugene schools
  • Helped with everything from special-needs grade schoolers to high school classes
1998 - 2000

Vice President of the Board

Westminster Co-op Preschool
  • Closely involved in managing a parent-run preschool in the Sheldon area
  • Contributed to planning, daily operations, and financial management of the school, including the million little things that have to happen to keep a co-op going
  • Led regular meetings with the disparate parent group, and was a key participant in meetings of the board of director
  • Helped to plan and oversee a major relocation effort
1993 - 1993

Customer Service Representative

Rich's Department Store
  • Relocated to Atlanta while my husband attended law school. (He later changed careers and is now vice president of a software company.)
  • Worked at the customer service counter at Rich's, an upscale department store in Lennox Square
  • Duties included taking payments, routing billing questions, selling gift certificates, providing gift wrap services, and maintaining the company's high standard for customer service.
1988 - 1993

Office Manager

Nutronics Office Machines
  • Worked my way through college as receptionist, secretary, and bookkeeper for office equipment sales and repair business
  • Responsible for managing accounts receivable, accounts payable, payroll, and other bookkeeping and administrative tasks
  • Excelled at phone and walk-in reception (relationships were crucial to maintaining company accounts as increasingly inexpensive office equipment put pressure on the repair side of the business)

Skills

Skills

Interior design and real estate staging

Oversaw several extensive remodel projects for family members, including a beach house renovation and a $100,000 kitchen remodel, as well as a major remodel of our current house Impressed our realtors with successful staging of our first two houses for sale above asking price

Web savvy

Very comfortable online and up to speed on the latest tools Familiar with the basics of online marketing, including search engine promotion, social media, paid-per-click advertising, etc. Maintain a family blog, photo sharing site, task list, and more Equally comfortable on PCs or Macs (we own both) and in Internet Explorer or Firefox

References

References

Mike Alexander

I worked for five years at Mike's office equipment sales and repair business, serving as Office Manager.

Colt Gill

The Gills are good friends of ours. Colt can attest to my organizational ability, reliability, and people skills.