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Summary

Experienced Administrator committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

Highly organised and detail-orientated with more than 5 years experience supplying thorough, organised administrative support senior executives.

Who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Work History

Apr 2017Apr 2017

Digital Marketing Account Manager

Total SEO
  • Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.
  • Cultivated effective partnerships with marketing, sales, admins and customer support staff.
  • Directed a successful SEO and link-building campaign to increase the website’s credibility and drive traffic.
  • Worked closely with clients to identify their needs and challenges and provide solutions-orientated campaign themes.
Feb 2016Jan 2017

Digital Marketing and Social Media Apprentice

Leapfrog Internet Marketing
  • Increased website traffic each month using cutting-edge SEO marketing techniques.
  • Managed project deadlines and monitored milestones through completion stage.
  • Recorded and filed employee benefits through Client Success Rate (75-90%)
  • Produced monthly and weekly reports using Excel & Raven Software.
 Oct 2015Dec 2015

Administrator, Receptionist & Data Entry

Temping Department - Reed
  • Organised forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
Sep 2014Oct 2015

Business Administrator Apprentice

Safer North Hampshire and Inclusion Hampshire
  • Oversaw daily office operations for 16 employees.
  • Assisted with reception duties, file organisation, and research and development.
  • Managed and reviewed the filing and office systems.
  • Screened personal and business calls and directed them to the appropriate party.
Mar 2014Jun 2014

Financial Service Apprentice

Binfield Commercial Insurance Brokers Ltd
  • Followed up with customers on unresolved issues.
  • Collected, analysed and validated all agency commissions.
  • Assisted with reception duties, file organisation, and research and development.
  • Entered numerical data into databases in a timely and accurate manner.
Sep 2013Nov 2013

Customer Service Assistant

The Southern Co-operative
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer enquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
Jan 2013Jul 2013

Customer Service Representative

Dominos, Fleet
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Strictly followed all cash, security, inventory and employment policies and procedures
Sep 2012Aug 2013

Volunteer Retail Assistant /Assistant Manager

Shelter UK
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Completed all cleaning, stocking and organising tasks in assigned sales area.
Mar 2012May 2012

Catering and Hospitality Support Staff

Compass Group
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner

Education

Sep 2012Aug 2013

City & Guilds NVQ

Farnborough College of Technology
  • Obtained Level 1 & 2 Professional Cookery
  • Obtained Functional Skills in Level 1 IT
  • Level 2 Award in Food Safety
Sep 2007Aug 2010

GCSEs

St Nicholas School for Girls
  • Obtained C or Higher Passes in Maths, English Language, English Literature. Chemistry, Biology, Food Technology and Art.