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Rosetta Wimbush

Virtual Facilitator and Volunteer Coordinator

Work experience

Capital One


Learning Assistant

Subject Matter Expert of virtual facilitation using Adobe Connect; develop and maintain training content; coordinate monthly and quarterly team volunteer events.

  • Manage team intranet site (Pulse), creating creative communication that highlights past volunteer efforts and encourages future engagement.
  • Instruct new hires about call management, system navigation, and credit card policies through synchronous and asynchronous learning sessions using Adobe Connect telephony classroom.
  • Manage up to 9 coaches as they deliver Development Action Plans to help agents in training.
  • Monitor and evaluate calls for Quality Assurance, helping agents achieve 80% or greater average.
  • Co-designed virtual board games for learn-through-game play refresher training of 922+ tenured agents.
  • Member of Governance group that identifies and mitigates risks involved in planning and implementation of sessions for Magellan career and leadership development program.
  • Co-manage program mailbox, delivering professional communications, and contribute content to Magellan Program Pulse group page – disseminating timely information and engaging participants.
  • Create content for and facilitate Train the Trainer sessions to ensure congruent comprehension of updates amongst all on Training Team and in production leadership.
  • Mentor associates interested in training – encourage strategic and intentional approach to career development and explain complexities of virtual engagement.

Capital One


Account Manager

Provided exceptional quality care while engaging heavy spend credit card clients; facilitated team-building activities.

  • Chosen by management to provide side-by-side call listening opportunities for JD Power auditors during successful 2011 quality Customer Service recertification/Small Business certification process.
  • Chosen by management, as a result of high performance metrics and communications background, to appear in first place-winning video - Voice of the Customer - for International Customer Management Institute’s (ICMI) 2011 ACCE conference.
  • Chosen by management to lead the Fun Team, engaging 130 associates through reward-based contests to enhance department morale.

Community Organizations


Community Service Volunteer

Energetically pursue passion for charities and organizations primarily focused on improving the lives of women and children.

  • Facilitated a day of financial education at Junior Achievement for Thomas Jefferson High students.
  • Registered table coaches for 2015 Capital One Future Leader’s Forum for Young Men.
  • Coordinated and led training team’s effort to fulfill the wish list of a battered woman with child residing at the Safe Harbor Women’s Shelter.
  • Coordinated effort of training team to create care packages for homeless veterans – donated to Virginia Wounded Warrior Program for use during outreach services.
  • Coordinated training team outing to Ronald McDonald House Charity (Richmond and Charlottesville) – provided baked goods, crafts, and takeaway packages for residents.
  • Participate in e-Buddies program - email pen pals with intellectual and developmental disabilities.
  • Facilitated Financial Football game with 8th grade students from Elkhardt Middle School during 2014 VA Heroes Mentor Program Celebration Day (Arthur Ashe inspired program).
  • Accompanied children as a personal shopper during the YMCA’s 2013 Bright Beginnings – Back to School Shopping
  • Mentored group of high school women during 2012 and 2015 Capital One Future Leader’s Forum for Young Women by leading self-exploratory exercises and encouraging personal development.
  • Shared personal career and life experience as a guest speaker when addressing 9th grade students of Varina High School participating in Michael Robinson’s Excel 2 Excellence Foundation Program - highlighted importance of self-marketing.
  • Painted adolescent residential cottage interiors for United Methodist Family Services, improving residential environment for underprivileged youth.



On-Air Personality

Entertained and educated listening audience with daily discourse of chart-topping music and commentary; volunteered to represent local radio station at various community service events.

  • Created women-specific content (weekly holidays and giveaways) to celebrate and empower women within the Greater Richmond community.
  • Founded children’s organization - Baby DeVine Kids’ Club - to provide free family fun days for inner city children.
  • Produced creative and effective audio commercials for local businesses using Cool Edit Pro system.
  • Interviewed celebrities on the red carpet at Black Entertainment Television’s (BET) Awards shows in Los Angeles and Atlanta.


Virginia Commonwealth University

Course Studies

Mass Communications

Capital One University



Facilitate in area of Adult Education 

Shaw Academy


Diploma of Distinction

Social Media Marketing and Online Reputation Management

NCFE level 4 accreditation