Skills

Skills

Management

Consultative/permissive management style. Lead by example, giving clear directions and trusting employee execution. Managed up to 50 staff members.

Customer Service

10+ years experience with in-person, phone, e-mail, and live chat communication.

Microsoft Office

Intermediate to advanced skills in Word, Excel, One Note, Outlook, and PowerPoint . Also proficient in Quickbooks.

Event Management & Planning

Planned and executed over 100 sporting events.

Social Media Marketing

Experience with Facebook, LinkedIn, and Twitter campaigns. Additionally utilize Google+.

CRM

Intermediate experience using Sugar, Zoho, and companies internal system.

Work History

Work History
Jun 2012 - Present

Head of Operations & Marketing

Solomon Exam Prep
  • Increased organic search and social acquisition  40% in the past year
  • Contributed to 20% sales increase through social media exposure, cold calls, press release distribution, customer retention and conference attendance
  • Streamlined inventory and business processes cutting down order fulfillment time by 30%
Jul 2010 - Jun 2012

Game Operations Assitant/Manager

Portland Winterhawks Hockey Club
  • Streamlined scripting process by implementing use of Game Time Pro
  • Trained staff on rink board installation, cutting down installation costs by 70%
  • Successfully planned and executed over 10 sellout games, in front of a crowd of over 10,000 fans
Aug 2006 - Feb 2011

Lottery Lead/Assistant Manager

Elmer's Restaurants, Inc.
  • Scheduled serving staff, implementing a relatively staid schedule for ease of planning
  • Lowered work place injuries through regular safety committee meetings, implementing new procedures
  • Handled daily and weekly financial reporting, lowering food costs through better waste management

Education

Education
Jan 2004 - Jan 2009

Bachelor of Arts

Portland State University - School of Business

Marketing & Advertising Management