Download PDF



Strong Writing Skills
As an English Literature major, I have been expected to pay attention to detail, read critically, write constructively, and think outside the box. This has made me consider small details just as important as big.
At The Cup Edwardsville I had a variety of different obligations to attend to that were on deadline including inventory management, order fulfillment, and Holiday Decor Tier set up.  At the same time, I was also obligated to fulfill decorator requirements and Team Lead requirements.
Strong Verbal and Nonverbal Communication
Part of my job as Team Lead at The Cup Edwardsville was instructing others on how to do a variety of skills that their job required. I also managed customer disputes, which taught me how to stay collected under outside pressure.  Being in charge of store inventory, I exercised my verbal communication while working with vendors while ordering various different products.
Fluency in Mac Operations
I have had the experience helping students navigate basic Mac operations, including browser use and printer difficulties.
At The Cup Edwardsville I was in charge of leading a small group of individuals, overseeing the everyday tasks of the team members, and handle in company disputes with the team members as well as any disputes of customers.

Work experience

Aug 2013Present

Lab Assistant

Information Technology Services
  • Teach Firefox browser operations
  • Fix any technical issues involving Mac computer or printer
  • Upkeep of lab
  • Updating of Campus wide ITS Mac Lab computer software
  • Ordering of printer and Mac computer parts
Jun 2011Aug 2013

Team Lead, Inventory Manager

The Cup
  • Put together list of inventory each week and order supplies
  • Decorate daily cupcakes, wedding orders, and everyday orders
  • Teach new team members their job requirements
  • Teach existing team members new job requirements
  • Help construct biweekly work schedule
  • Help minimize on employee and/or customer dissatisfaction
  • Solve any issues involving order mistakes or customer complaints
  • Set up donation orders and pick up
  • Delivery of wedding orders or large everyday orders
  • Put away new inventory each week
  • Be available to answer any question or help solve any problems employees may have
  • Closely work along side Lead Baker to minimize on wasted product and improve order proficiency


Aug 2010May 2014

College of Arts and Sciences

Southern Illinois University Edwardsville
  • Accumulative GPA 3.648

  • Involved in Fellowship of English Student and Teachers

  • Involved in the English Language and Literature Association


Heather Johnson

Allison Funk

Matthew Johnson