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To obtain a challenging and rewarding position that utilizes my skills and experience, with the opportunity for advancement. 

Work experience

Aug 2014Aug 2015

Senior Universal Banker

Citizens Bank Inc.

Responsible for stellar customer service and sales. Process customer transactions with speed and accuracy. Perform all office duties. Comply with audits and training to keep customer focus at top priority. Follow-up with customer complaints, achieve sales goals, work as a team, build rapport with the customers by listening carefully. Experience in Microsoft Office on a daily basis. 

Aug 2002Aug 2014

Senior Teller

Citizens Bank Inc.

Outstanding customer service, coordinate workflow, handled many tasks as well as assigned tasks to other tellers for example ordering foreign currency, handing money to other tellers from vault which developed in great cash handling experience, took shipment once a week of all money and balancing the Automated Teller Machines. Compliance with all bank policies.   

Sep 1995Aug 2002

Assistant Manager

Cafe Quattro

Prepped the food in the morning, handled the cash register, answered phones, took take out orders. etc.


Sep 1971Jun 1975

High School Diploma

Saint Maria Gorretti High School, Philadelphia, PA


  • Outstanding customer service award (multiple times throughout being at Citizens)
  • 100% Customer Satisfaction Scores
  • Region #4 Stellar Teller Award (Also, multiple times being at Citizens as well as being in the top 5 in the region for sales)


  • Gina Russo           610-853-9299          Friend
  • Linza Lewis           610-356-3297          Branch Manager for Citizens Bank