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Matt Small

Customer Success Professional

Work experience

2017-02Present

Customer Service Administrator

Sony
  • Managing and interpreting customer requirements.
  • Attracting potential customers by answering product and service questions, suggesting information about other products and services.
  • Opening customer accounts by recording account information.
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Preparing product or service reports by collecting and analyzing customer information.
  • Contributing to team effort by accomplishing related results as needed.
  • Calculating client quotation.
  • Analyzing costs and sales and administering client accounts.
2015-022017-02

Customer Care Representative

American Express
  • Served as an interface between the company and the customers by assist customers of their question, queries and complaints of the services.
  • Checked and maintained customer accounts for verification purposes of the complaints; made reports of the complaints and submitted it to the technical team for an earnest action.
  • Maintained quality service given to the customers by solving immediately shallow problems in the line of service; this included, balance check-up, account inquiry, paying bills and other non-technical problems.