Rosa Casacci

  • Miami FL
  • rosorio1786@gmail.com

Acomplishments

  • Successfully co-planned Art collecting events for groups of over 100 clients + employees.
  • contributed to the development of  a new Marketing strategy that tripled the attendance to the Art collecting events on ships. 
  • Our team was awarded top 5 in sales from 2010 to 2013 and number 1 in customer satisfaction. 
  • Oversaw and Negotiated the Banquet Event ordered with the coordinators  and monitored cost, saving the company over 50,000 a year. 
  • Developed a letter merge system that allowed us to Market to over a thousand passengers based on tiers of spending and previous buying history.
  • Cultivated excellent long-term relationships with clients, maintaining ongoing communications and facilitating solutions to address concerns. 
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems. 
  • Answered multiple phone lines, transferred calls to corresponding departments, filed records and billed accordingly.

Work History

Work History

Call Center Representative

Supra Telecom
Call Center Representative 02/1753 Santo Domingo, Dominican Republic provided customers with product and service information. Answered and Maintained expectations regarding call quality and resolution time..

Call Center Representative

Sirius Radio
Call Center Representative 02/1753 Stream International Santo Domingo, Dominican Republic Provided accurate and appropriate information in response to customer inquiries. provide technical support and troubleshooting with regarding their Radio units Developed effective relationships with all call center departments through clear communication.

Call Center Representative

Medicaid/Medicare
Call Center Representative for Rococo Investments Santo Domingo, Dominican Republic manage and resolve customer complaints. enter new customer information into system

English Teacher

UNAPEC
English Teacher Santo Domingo, Dominican Republic Taught underprivileged English grammar on an after school program.
Oct 2013 - Oct 2014

Assistant Event Coordinator

Auctioneer's
Assistant Event Coordinator Park West Gallery Park West is the largest operating Art Gallery with over 1.5 million clients, hosting private art auctions around the world generating revenue of hundred of millions annually. auction assistant coordinator, I tracked hundreds of auctions and recorded the sales. What piece sold, for how much and too who. Organized, tallied and disputed with Banquet coordinators the F&B consumption on Park West behalf. Entertained Celebrity Artists explained payment options and accounting information to buyers, including finance contracts and credit options through Synchrony Bank. Submitted all credit card applications. created supervised dinning room charts for sitting assignments. Acted as host during dinner meals and leased with some lies and restaurant managers. Performed bookkeeping activities, such as balancing accounts and sending reports to relevant departments.
Jul 2010 - Jan 2013

Administrative Assistant

Plymouth Auctioneering(Park West International)
Administrative Assistant. Cruise Ships Co-managed the Art Gallery team. Department head representative for by-weekly Hotel Director meetings. Documented, tracked and processed all auction sales. Changed the display of the Art Gallery based on scheduled events. Handled all aspects of cruise long accounting and invoice balancing. Managed payroll for staff required during auctions set up and breakdowns. Developed the marketing letters and signage to increase attendance. Development cross promotions with other revenue departments on the ship to increase revenue for both sides. Recorded and tracked all auction sales. Assisted with monthly inventory of over 1000 pieces of Art.
2008 - 2010

JR.

Guest Relations
Jr. officer Answered all inquiries pertaining to Guest Relations services, billing and general cruise ship information. Call guests to ensure satisfaction with room service delivery and food quality. Maintains knowledge of all ship's regular events and special functions in order to provide guests with accurate information. Operated switchboard equipment and answer questions and take a variety of requests. Assembled brochures, reports. for the Guest Relations operations. Responsible to expedite incoming and outgoing guests faxes. Assist with the preparation and implementation of the guest's keycard. Attends meetings, training activities, courses and all other work-related activities as required. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys during embarkation. Assisted guests with any special requests during their visits. Placed all of the Room Service orders Contacted housekeeping or maintenance staff when guests reported.
2007 - 2008

Engineer

Cap Cana Resort
Sanctuary at Punta Cana, Dominican Republic Managed and organized the daily operations of the Housekeeping Office. Responsible for all admisnitrative duties and Keept an accurate and organized filing system. Acted as primary liaison between the housekeeping and all other hotel departments. Handled all lost and found items. Ran sold room reports. Prepare and distribute assignment sheets. Dispatch all maintenance requests to engineering and followed up to ensure completion.