Residency Status

United States permanent resident; British citizen; Italian citizen

Summary

Experienced information technology professional with extensive background as a technical/business analyst and a record of accomplishments in successful application deployments and support implementations.  While able to acquire new skills efficiently and thoroughly, he has a talent for problem analysis and resolution.  Possessing excellent interpersonal and communication skills, he is able to articulate original and creative solutions to challenging situations, and interfaces effectively with executives, management, end-users, and partners.  Because of his extensive international experience and fluency in foreign languages, he works best in a cross-functional matrix environment.

Foreign Languages

Fluent in English, Italian - mother tongues; fluent in French

Work History

Work History
Apr 2005 - Present

Senior Technology and Application Support Engineer

http://www.tomorrownow.com
  • Provide high quality dedicated third level support for J.D. Edwards OneWorld (security, package build and deployment, development lifecycle, and user administration) and WorldSoftware (procurement, sales order processing, and inventory management)
  • Developed and documented the business process model required to enhance the third party support concept: this focuses on maintaining clear separation between materials owned by the customer, the original software vendor, and the third party support provider, with the purpose of protecting the intellectual property of all respective owners
  • Managed analysis, design, and development of web based documentation search tools.Gathered requirements, designed specifications, and developed HTML, JavaScript, and CSS code for the user interface
  • Managed the company’s relationship with the remote connection service provider (WebEx): upgrades, billing, license requirements, usage reporting, and user administration
  • Business analyst, representing the interests of the J.D. Edwards Support Services organization, in a number of company wide projects: Skills Matrix Web Interface, SAP CRM implementation, and mobile gateway communication solutions
  • Developed a complex MS Excel based skills gathering and reporting tool used by software support services employees to list their competencies and for management to plan for staffing requirements
  • Consistently rated as top performer in customer satisfaction and support case quality of documentation; member of the TomorrowNow Team of the Year for 2007
Jul 2004 - Jan 2005

Senior Enterprise Data Warehouse Analyst

http://www.peoplesoft.com
  • Lead business analyst in enterprise-wide data warehouse implementation: guided business representatives into defining and gathering requirements, articulating training needs, report creation, and test specification
  • Identified and documented data models, training plans, support processes, and report templates.  Liaison between business leads and IT project team
Aug 2003 - Jun 2004

Senior Application Software Engineer, Financial Systems

http://www.peoplesoft.com
  • Performed technical analysis and development duties for integration and conversion projects from J.D. Edwards legacy systems to PeopleSoft systems: data extraction and transformation from Contract License and Maintenance systems
  • Managed supplier selection process for a corporate-wide asset management system for Information Technology assets: defined prospect selection processes, tools, and criteria; managed discussions among departments involved with the new system; gathered and analyzed hardware and software requirement
Jun 2001 - Jul 2003

Senior Technical Systems Analyst, Information Technology Application Services

http://www.jdedwards.com
  • Managed day-to-day and long term planning activities pertaining to the maintenance of the enterprise employee portal: designed and developed components and workspaces; defined security requirements and implemented solution; defined and documented processes and procedures for enterprise portal administration
  • Managed technical requirements for the implementation of enterprise level projects - including the implementation of OneWorld® Xe - providing technical analysis, recommendations for portal requirements, and technical / application recommendations for custom program development
  • Created sophisticated software tools aimed at complementing internal standard enterprise-wide business processes and software applications: a travel and expenses MS Excel designed for internal use, was made available to J.D. Edwards customers and submitted for evaluation as an auxiliary product to the sales and marketing organization
  • Participated in process-redesign projects: developed and reviewed department level procedures, defined activities aimed at reducing complexity in existing processes, prepared and presented recommendations to senior managemen
Nov 1999 - May 2001

Senior Business Systems Analyst

http://www.jdedwards.com
  • Managed the enterprise wide implementation of J.D. Edwards OneWorld® Procurement Systems
  • Provided global support for OneWorld® Procurement applications - WorldSoftware and OneWorld®
  • Defined, documented, and implemented new processes to support business activities related to procurement approvals: performed analysis, design, and development of software programs and analytical tools
  • Defined and documented new test plans for the Procurement Systems applications; managed activities of application and quality assurance analysts
Jun 1999 - Oct 1999

Project Manager, Global Procurement Redesign & Optimization

J.D. Edwards (UK) Ltd.
  • Managed the enterprise level implementation of procurement processes and the software systems (J.D. Edwards WorldSoftware) designed to support them.  Project completed in time and within budget
  • Increased the company's purchase orders managed through the software system from 15% to over 90%
Jan 1999 - May 1999

Senior Business Analyst / Process Consultant, Customer Order Fulfillment

  • Responsible for analysis and setup of J.D Edwards OneWorld® software functionality for Sales Order Management and Accounts Receivable
  • Provided technical and functional recommendations towards the software implementation supporting the process re-engineering of the company's revenue activities
Feb 1997 - Dec 1998

Team Leader: OneWorld® Development Tools, EMEA Customer Support Services

  • Managed the team responsible for the support of J.D. Edwards OneWorld toolset in the EMEA region
  • Created and developed metrics tools for department-level performance analysis.  Tools and processes later adopted at the corporate level
Feb 1996 - Jan 1997

Team Leader: Logistics and Energy Systems, EMEA Customer Support

Jul 1994 - Feb 1996

Senior Technical and Application Support Analyst, EMEA Customer Support

Education

Education
1991 - 1993

AS

Mt San Antonio College
  • Graduated with Scholastic Honors - top 1% of graduating class
  • Cross-country team captain
  • Track and Field Team captain

References

References

V H

Roberto is a thoughtful project manager with deep technical skills and broad client relationship skills. His ability to respond to technology issues while maintaining vision of how the project fits into the big picture gives any project a unique edge

E P

“I've worked with Roberto both at TomorrowNow, and now at Spinnaker Support and he has always been the consummate professional. His organizational skills and attention to detail are strongsuits. Any time I've ever asked him a question or needed his support on an issue, he's willing to help and gathers additional information as needed. Roberto is the type of person that will search out and learn new technology and has always been my go-to person when I need help with anything on the system outside of the JDE software. He would be an asset to any team and I have enjoyed working with him and hope to continue doing so for a long time.

K S

Roberto is a warehouse of current knowledge on WorldSoftware, OneWorld and the Internet. He is not afraid to dive in and understand the issue completely then working to a solution. On top of his JDE technical knowledge he is the go-to guy for the Internet and web pages. You need a tool to accomplish a task, Roberto has it and he can use it. It is amazing how he stays on top of current technology and how it can be used. When he is asked questions he takes the time to explain the answer in a way you completely understand it. He is the model of a team player and will work on an issue until it is completely resolved and all the loose ends are tied up. He is always willing to help even if the challenge was not directly in his area of expertise...  He is an asset to any team he may join

G N

Always willing to contribute when called upon, Roberto has never failed to provide intellectual insight and feedback in critical customer services and IT endeavors. Further, his initiative in bringing problem solving and customer service improvement ideas to senior management as resulted in real innovation here at TomorrowNow. Roberto’s ability to work with and communicate at very technical levels as well as executive levels is a rare and highly valued skill. Roberto is a well-spoken gentleman whose personality and professionalism complement his other many traits, and I am proud to highly recommend him