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Summary

An accomplished Technical Support Specialist within the field of desktop support and Network Administration with experience in penetration testing and wireless penetration testing in a live networking environment.

Work experience

Sep 2010Feb 2012

Desktop Support Team /System Admin

IBM

 Understanding and Support for Windows 7, Windows Vista and XP operating systems. MS SQL support for client integration software and support for Hyperion Essbase clients. Executive VIP support for all departments which included remote VPN support and mobile support. Desktop and Laptop Refresh Project Coordinator which included data migration, scheduling, software installations and troubleshooting issues. Network printer support which included HP, Lexmark, Cannon and Zebra brands which included adding printers to network and troubleshooting hardware related issues. IPhone, IPad, Android, Blackberry Mobile support which includes connectivity, configuration and network issues. Performed Server Backup practices which included tape exchanges and rotations and scheduling pickups.  VPN and Ipass Remote Dial in support, which included connection issues, software issues and account issues. SAP Support installation and software issues which included account migrations and issues. Remedy Queue Management assigning work and schedules to technical staff. Web Application support which included extension issues, account issues. MAC OS X support for software issues with Adobe Illustrator, Quark express, Adobe Photoshop, VM Fusion for Media management department. Documentation practice and procedures for helpdesk staff. Ensured compliance and standards with corporate policies. Kept SLA standards to highest caliber for IMAC and Helpdesk issues. Performed security compliance socks documentation and standards for Windows 7 deployment Project

Jan 2008Jun 2010

Field Engineer/Wireless Penetration Tester

Ports America

 Supported Windows 7, Windows XP client system and security issues. Web Cam Security support for Terminal Operations which included hardware and wiring, plus coding configurations. Deployed Wireless System to Terminal Landscape which included hardware and software installations and concluded with Wireless Security Audits and penetration testing. Deployed new Wireless Mobile system project which included hardware and OS configuration policies, also included penetration testing on software and wireless connectivity. Network printer support which included adding printers on the network on models HP, Cannon, Xerox and Zebra. Implementation and installation on Cisco VOIP phone systems which included configurations. Cable Management for Network Closest Black Berry and IPhone support for network and Mobile application issues. Coded new SNMP monitoring tool through python scripting to report network issues. Implemented Windows 2003 PDC and BDC systems and conducted test on network failures. 24/7 support for all terminal operations. Maintenance support for hardware issues which included cameras, gate arms, and infrared cameras. WAN support on Cisco switched and Router hardware and configuration issues. Vendor and Purchasing for out of scope work which required outside contractors.

Nov 2004Jan 2008

Desktop Support Team Lead

IBM

 Understanding and Support for Windows 7, Windows Vista and XP operating systems. MS SQL support for client integration software and support for Hyperion Essbase clients. Executive VIP support for all departments which included remote VPN support and mobile support. Desktop and Laptop Refresh Project Coordinator which included data migration, scheduling, software installations and troubleshooting issues. Network printer support which included HP, Lexmark, Cannon and Zebra brands which included adding printers to network and troubleshooting hardware related issues. IPhone, IPad, Android, Blackberry Mobile support which includes connectivity, configuration and network issues. Performed Server Backup practices which included tape exchanges and rotations and scheduling pickups.  VPN and Ipass Remote Dial in support, which included connection issues, software issues and account issues. SAP Support installation and software issues which included account migrations and issues. Remedy Queue Management assigning work and schedules to technical staff. Web Application support which included extension issues, account issues. MAC OS X support for software issues with Adobe Illustrator, Quark express, Adobe Photoshop, VM Fusion for Media management department. Documentation practice and procedures for helpdesk staff. Ensured compliance and standards with corporate policies. Kept SLA standards to highest caliber for IMAC and Helpdesk issues. Performed security compliance socks documentation and standards for Windows Vista deployment Project

Jan 2004Nov 2004

Network Systems Engineer

Grainger

Implemented Network Hardware installation for all Grainger Facilities in the South Bay and San Diego Counties. Installation of Cisco VOIP phones and configurations. Installation of Network Printers  Removal and Installation of Rack mounts and Cabling Management. Removal and Installations of Cisco Switches and Routers. Wireless Implementation and configuration of handheld systems to warehouse systems.

Jan 2003Dec 2003

Desktop Support

Ingram Micro

 MAC OS X support for software issues with Adobe Illustrator, Quark express, Adobe Photoshop, VM Fusion for Media management department. VPN and Ipass Remote Dial in support, which included connection issues, software issues and account issues. Windows 2000 and XP support for Remote and in house clients. Web Application support which included extension issues, account issues. SMS Administration Windows XP security updates deployments. Network Printer Support, adding and removing printers from the file and print server. IMAC installations, which included all various accessories. Performed Windows Security Audits for LAN network. Provided Support for Blackberry, and Palm Pilot mobile handhelds.

Jan 2002Jan 2003

Altiris Desktop Engineer

Southern California Edison

15,000 Desktop Migration Project for all Southern California Edison Facilities. Performed Imaging process using Altiris Rapid Deployment Server. Installation of Software using Tivoli Application Software. Design and Implemented Security auditing for Altiris Network. Configured all systems using scripts manipulation using the Altiris Console. QA all system after imaging and software installation. Performed Asset Management on all systems and generated reports.

Feb 2000Jan 2002

Desktop Support

United States Army Corp

 Support for Windows NT and Windows 2000 System and Novell Clients. Support for VPN users in-house and remote. Blackberry Support and Palm Pilot Mobile handhelds. Backup Support for Solaris Server Systems and Administration. Migration of Windows NT to Windows 2000  IMAC installations for all accessories. Field Support for remote office location in Southern California.

Mar 1997Jan 2000

Field Hardware Engineer

Compaq

 Hardware Support for Laptops, Desktops, and Server systems 24 hour on call support for Frame Relay Systems SAN Server Hardware Support  RAID Server Hardware Support

Portfolio

Education

MCSE, CCNA, Network +, A+

Los Angeles Harbor Occupational

Cisco Systems-understanding the basic networking topology through cisco hardware, learning the IOS systemMicrosoft Systems-Learning the topology, planning and implementation of Microsoft software which includes the server operating system and the Windows operating system.Comptia- learing the networking and hardware of Novell, Windows, Linux and apple systems

May 2010Jan 2012

Certified Ethical Hacker

Los Angeles Occupational Center

Certified Penetration Tester, Wireless Penetration tester, experienced in exploitation, python scripts

Sep 1997Jun 2005

Associates in Liberal Arts

Los Angeles Harbor College

Understanding the basic education in history, math, science, and English with other curricular activities. Also to prepare for a transfer for a 4 year university