John Tapia

John Tapia

Summary

An accomplished Technical Support Specialist within the field of desktop support and Network Administration with experience in penetration testing and wireless penetration testing in a live networking environment.

Work History

Work History
Sep 2010 - Feb 2012

Desktop Support Team /System Admin

IBM

 Understanding and Support for Windows 7, Windows Vista and XP operating systems. MS SQL support for client integration software and support for Hyperion Essbase clients. Executive VIP support for all departments which included remote VPN support and mobile support. Desktop and Laptop Refresh Project Coordinator which included data migration, scheduling, software installations and troubleshooting issues. Network printer support which included HP, Lexmark, Cannon and Zebra brands which included adding printers to network and troubleshooting hardware related issues. IPhone, IPad, Android, Blackberry Mobile support which includes connectivity, configuration and network issues. Performed Server Backup practices which included tape exchanges and rotations and scheduling pickups.  VPN and Ipass Remote Dial in support, which included connection issues, software issues and account issues. SAP Support installation and software issues which included account migrations and issues. Remedy Queue Management assigning work and schedules to technical staff. Web Application support which included extension issues, account issues. MAC OS X support for software issues with Adobe Illustrator, Quark express, Adobe Photoshop, VM Fusion for Media management department. Documentation practice and procedures for helpdesk staff. Ensured compliance and standards with corporate policies. Kept SLA standards to highest caliber for IMAC and Helpdesk issues. Performed security compliance socks documentation and standards for Windows 7 deployment Project

Jan 2008 - Jun 2010

Field Engineer/Wireless Penetration Tester

Ports America

 Supported Windows 7, Windows XP client system and security issues. Web Cam Security support for Terminal Operations which included hardware and wiring, plus coding configurations. Deployed Wireless System to Terminal Landscape which included hardware and software installations and concluded with Wireless Security Audits and penetration testing. Deployed new Wireless Mobile system project which included hardware and OS configuration policies, also included penetration testing on software and wireless connectivity. Network printer support which included adding printers on the network on models HP, Cannon, Xerox and Zebra. Implementation and installation on Cisco VOIP phone systems which included configurations. Cable Management for Network Closest Black Berry and IPhone support for network and Mobile application issues. Coded new SNMP monitoring tool through python scripting to report network issues. Implemented Windows 2003 PDC and BDC systems and conducted test on network failures. 24/7 support for all terminal operations. Maintenance support for hardware issues which included cameras, gate arms, and infrared cameras. WAN support on Cisco switched and Router hardware and configuration issues. Vendor and Purchasing for out of scope work which required outside contractors.

Nov 2004 - Jan 2008

Desktop Support Team Lead

IBM

 Understanding and Support for Windows 7, Windows Vista and XP operating systems. MS SQL support for client integration software and support for Hyperion Essbase clients. Executive VIP support for all departments which included remote VPN support and mobile support. Desktop and Laptop Refresh Project Coordinator which included data migration, scheduling, software installations and troubleshooting issues. Network printer support which included HP, Lexmark, Cannon and Zebra brands which included adding printers to network and troubleshooting hardware related issues. IPhone, IPad, Android, Blackberry Mobile support which includes connectivity, configuration and network issues. Performed Server Backup practices which included tape exchanges and rotations and scheduling pickups.  VPN and Ipass Remote Dial in support, which included connection issues, software issues and account issues. SAP Support installation and software issues which included account migrations and issues. Remedy Queue Management assigning work and schedules to technical staff. Web Application support which included extension issues, account issues. MAC OS X support for software issues with Adobe Illustrator, Quark express, Adobe Photoshop, VM Fusion for Media management department. Documentation practice and procedures for helpdesk staff. Ensured compliance and standards with corporate policies. Kept SLA standards to highest caliber for IMAC and Helpdesk issues. Performed security compliance socks documentation and standards for Windows Vista deployment Project

Jan 2004 - Nov 2004

Network Systems Engineer

Grainger

Implemented Network Hardware installation for all Grainger Facilities in the South Bay and San Diego Counties. Installation of Cisco VOIP phones and configurations. Installation of Network Printers  Removal and Installation of Rack mounts and Cabling Management. Removal and Installations of Cisco Switches and Routers. Wireless Implementation and configuration of handheld systems to warehouse systems.

Jan 2003 - Dec 2003

Desktop Support

Ingram Micro

 MAC OS X support for software issues with Adobe Illustrator, Quark express, Adobe Photoshop, VM Fusion for Media management department. VPN and Ipass Remote Dial in support, which included connection issues, software issues and account issues. Windows 2000 and XP support for Remote and in house clients. Web Application support which included extension issues, account issues. SMS Administration Windows XP security updates deployments. Network Printer Support, adding and removing printers from the file and print server. IMAC installations, which included all various accessories. Performed Windows Security Audits for LAN network. Provided Support for Blackberry, and Palm Pilot mobile handhelds.

Jan 2002 - Jan 2003

Altiris Desktop Engineer

Southern California Edison

15,000 Desktop Migration Project for all Southern California Edison Facilities. Performed Imaging process using Altiris Rapid Deployment Server. Installation of Software using Tivoli Application Software. Design and Implemented Security auditing for Altiris Network. Configured all systems using scripts manipulation using the Altiris Console. QA all system after imaging and software installation. Performed Asset Management on all systems and generated reports.

Feb 2000 - Jan 2002

Desktop Support

United States Army Corp

 Support for Windows NT and Windows 2000 System and Novell Clients. Support for VPN users in-house and remote. Blackberry Support and Palm Pilot Mobile handhelds. Backup Support for Solaris Server Systems and Administration. Migration of Windows NT to Windows 2000  IMAC installations for all accessories. Field Support for remote office location in Southern California.

Mar 1997 - Jan 2000

Field Hardware Engineer

Compaq

 Hardware Support for Laptops, Desktops, and Server systems 24 hour on call support for Frame Relay Systems SAN Server Hardware Support  RAID Server Hardware Support

Education

Education

MCSE, CCNA, Network +, A+

Los Angeles Harbor Occupational

Cisco Systems-understanding the basic networking topology through cisco hardware, learning the IOS systemMicrosoft Systems-Learning the topology, planning and implementation of Microsoft software which includes the server operating system and the Windows operating system.Comptia- learing the networking and hardware of Novell, Windows, Linux and apple systems

May 2010 - Jan 2012

Certified Ethical Hacker

Los Angeles Occupational Center

Certified Penetration Tester, Wireless Penetration tester, experienced in exploitation, python scripts

Sep 1997 - Jun 2005

Associates in Liberal Arts

Los Angeles Harbor College

Understanding the basic education in history, math, science, and English with other curricular activities. Also to prepare for a transfer for a 4 year university

Sep 1987 - Jun 1990

High School Diploma

San Pedro High

General High School